Holiday Resort & Spa Guam

Comentarios destacados

• EkaterinaJapan

  25 septiembre 2019
  Will never come again

  Location is great, but the building and inner amenities are so old, tired and worn out. One elevator is not working, the other one would try to hit you with closing doors, my child was almost chewed by it! I found huge black mold spot and lots of black hair in the bathroom. There's so much moist in the air, nothing gets dry. And the toilet paper holder is far behind the toilet itself, you're supposed to have rubber hands to reach for it. When I ask to change the room for the one with additional bed, I was told they are fully booked. Then they tried to charge me 50 dol per night for the extra bed! When I looked up their page it turned out that there are lots of rooms available! Then they said they couldn't touch my booking once I checked in, so I had to pay extra to move to the other room of the same category. But when I came to the front desk to make a payment I overheard one lady saying to the other - just change the room under the same reservation. What?? I work for the travel company myself and have been to the lots of places, but this hotel is the worst place so far. Good that I didn't book it for the whole period, so I can spend the rest of my vacation at the better place. Most of the ladies at the front desk were very nice though.

  

• Chris C

  13 octubre 2019
  Needs to be completely renovated

  Rusty bathroom fixtures, stains on the carpet, sagging mattresses - everything is cheap and outdated. Multiple hairs in bathroom and other dirty areas which were never cleaned during my 4 night stay. Lampshades covered with a layer of dust. The pictures on the website do not accurately depict (even closely) the current state of the rooms. Do not recommend.

  

• Polyethylen

  12 febrero 2020
  IIt has had it's days

  + nice view, good location, airport shuttle service, Japanese-speaking staff, spacious room - noise from swimming pool, mould in bathroom, at least one of three elevators not functioning permanently, bad coffee with creamer As others have mentioned, this former holiday inn lacks proper maintenance and investment, everything looks worn-out. Mould has just been covered with paint and returned on several surfaces and corners in the bathroom. One of three elevators has been permanently shut off, a second was closed almost every day - so not enough for guests of 250 rooms. Front desk staff and housekeeping is okay (apart from not changing used cups all week), they also offer a Japanese speaking guest relations service and Korean speaking travel services. Overall, for 130$ a night without breakfast, I have seen far better hotels.

  

• brightonprincess

  24 octubre 2019
  Two stars only because of location

  As all the other recent reviews have said, this hotel is run down and needs a major overhaul. My room was just passable. The public areas like the elevators, lobbies etc are very run down. I did not eat a single meal in the hotel, but instead chose to eat at other nearby locations. Oh, the pool !!!!!! Don't even bother looking!! Take my word for it; it s a waste of time. The beach on the other hand is just delightful and is a short 5 min stroll thru a car park (!!) to get there. Its a shame the hotel doesn't face the best feature - the beach. But instead you need to cross a bit of a dodgy public parking area. I would not stay here again Im sorry to say

  

• feitclub

  19 noviembre 2019
  Gave me what I needed at a great price

  I came to Guam for a weekend and found the Holiday Resort to be satisfactory for my needs. I wanted a room with a view of the ocean and a big bed; that's what I got! The staff was helpful and answered all of my questions. Their pickup service got me from & back to the airport for less than any taxi would have charged me. It's true that the building has seen better days, but I wasn't concerned with fading glory. Only two things stuck out to me as disappointments: the elevators are frustratingly slow (often with a staff member inside pushing buttons on guests' behalf) and the pool area could really use more shade. The only cover from the sun available was the shadows of nearby trees. With easy access to a beach, nearby restaurants, and buses that hit all the major spots, I was pleased to stay here.