Holiday Inn St. John's Conference Centre

Comentarios destacados

• Chu A

  25 octubre 2016
  Esta bien para los niños

  Pasamos una noche en este hotel con mi mujer y mis dos niños. Mi hija se divirtió bien en los toboganes de agua. Hay un restaurante italiano pegado al hotel que esta bueno para ir en familia. Los precios son un poco caros pero los niños no pagan. Los empleados de este hotel son muy amables.

  

• Yola1506

  27 agosto 2017
  Conferencias

  Un lugar muy cercano al aeropuerto, confortable, y de precio accesible. Limpio y amable su personal . Tiene un lago atrás y enfrente otro, lindo para caminar. Internet gratuito . No nos dieron desayuno incluido, que por lo general todo holidain lo da .

  

• Chilean_Pilot_Fjord

  11 septiembre 2019
  Central para Convención

  Es un hotel de la línea Holiday que está un poco antiguo pero mantiene el nivel de los Hoteles INN. La atención del personal es muy buena y la calidad de la cama adecuada al valor. El baño limpio y espacioso. Tiene una buena Calefaccion. Cuenta con ascensor. Gimnasio básico. Piscina no la visite.El frigobar vacío. No tiene vista a la bahía. Transporte en taxi. Desayuno en el Restaurante Mario que está al costado

  

• lic79

  06 octubre 2020
  Terrible Experience

  I have stayed at this hotel many times and have always had a pleasant experience. I was very disappointed with my most recent stay. The hotel is under major renovations. I booked my room using the IHG app. It did say the hotel was currently under renovations. But I did not expect it to be so extensive. The whole hotel is an active work site. Check in was slow and painful. There was one employee working at the make shift check in desk. She was also expected to do the pool bookings and take care of all guest service needs. Our room was old, musty and dirty. As soon as we opened the door you could smell the musty mouldy smell of the room. The room was in disrepair from the furniture to the walls to the fixtures. The beds were extremely uncomfortable, lumpy and sagging! I expected the room to feel clean, especially due to Covid. This was not the case. Furthermore, many rooms had garbage laid out in the hall (as you were expected to do) and none of it was collected during our stay. Our experience with the pool was also poor. It was evident the pool area was not cleaned between swim sessions. Overall it was a poor experience. The hotel is under major renovation and the areas that are open to the public are dirty. The hotel seems to be very understaffed which leads to poor customer service.

  

• Russell J

  07 diciembre 2020
  Terrible experience

  I stayed at this hotel because of the proximity to the health sciences, as I was having chemo that week. Hotel website stated that the hotel was under renovations. Now, I have stayed at hotels that were having renovations, but never like this. The lobby was like a dirty building site with materials just laying about. Because of the 'renovations', we never got the room (king bed executive) we had booked, but were of course charged for it. The room was a standard room with the furniture from the room we had booked stuffed into it. We didn't have a microwave (as was stated in the room description), so had to phone down and get one, which was met by a 'but this is only complimentary' remark, which was not helpful. Then we discovered the fridge was not turned on, so had to take it out and turn it on ourselves. Covid 19 was blamed for the fact we couldn't get the bed sheets changed while we were there (7 days stay!), so we got some sheets sent up to change them ourselves (which were the wrong size the first time and pillow cases were missing). We have stayed at 3 hotels during the pandemic and all have had turn down services, so blaming it on the pandemic is totally unacceptable. Throughout the stay we had 2 keys just stop working for the room as well. On arrival (Sunday) we were told that the pool only opened from 6.30 to 7.30 even through the website said it was open (this was also blamed on the pandemic, even though other pools in hotels were opened with booking time slots throughout the day). Later discovered by chance, as there was nothing indicating the times, that the pool was open from 5 on a Friday and 10am on the Saturday. It appeared that they were just making the times up. The customer service apart from somebody working on the Tuesday of our stay was absolutely shocking and they appeared uninterested in making our stay enjoyable. Even when we were checking out I used the large double doors at the back, as we had a lot of luggage since we were there for a week, I went out these doors once, but when trying to get back in, they were promptly shut by a member of staff and we were told to use the smaller doors, that were in fact not opening together. No signs up in the elevator saying that only a certain amount of people were allowed in it, or hand sanitizer. All in all, we feel totally lied to about the room and state of hotel.