Holiday Inn Select Lafayette-City Centre

Comentarios destacados

• Gcarrmar

  13 junio 2016
  Normalito

  Es la tercera vez que he estado y esta última vez he tenido la " suerte" de estar encima de la refrigeración por lo que he estado oyendo toda la noche un ruido bastante desagradable. La habitación es grande pero nada especial. La cama cómoda pero nada más. El baño necesita una actualización urgente. No tiene minibar. El desayuno no estaba incluido y me resultó bastante caro, a parte que tardaron unos 20 min en traerme unos huevos revueltos y una tostada. Hace años estaba mucho mejor

  

• V6412LCnicolep

  09 febrero 2020
  Terrible Customer Service & Hotel Experience

  I could see if one thing went wrong and it was corrected right away or even the day after. However, for the errors and non existent hotel service to continue for everyday of my stay until and including checkout is totally unacceptable in any business. During my 3 night stay, my room was never tended to once. In-room dining was was non existent. The chef did not even show up for work on Sunday morning. There was no breakfast for the guest standing next to me at check out. Unreal. With it being almost impossible to get coffee pods delivered to the room (since no one ever came to my room and had to call The front desk multiple times) . why was I surprised to hear that there was no chef showing up for his shift? Another unacceptable thing. What is going on at this hotel? I had colleagues staying there as well that had issues. I had called corporate headquarters every night because the front desk was unresponsive, except for one young man who was the first one who apologized to me in two days. He made an effort and I had appreciated that. It was frustrating that no one at the hotel could even understand what was occurring or more so they did not seem to care. I would hope that someone at Holiday Inn whether it be headquarters or at this location does something to treat guests as they should be treated. To treat guests as they would want be treated and taken care of at a hotel they are paying money for.

  

• Peter G

  18 febrero 2020
  Get a gas mask. . .

  Checked in tonight. Had to change floors because of the horrible chemical smell that I assumed was coming from the pool on my floor. Changed to another room on another floor and it was the same, so Im assuming theyre using Agent Orange, Raid, DDT or RoundUp to clean the rooms. Of course, the windows dont open, so youre stuck. Even the elevator has pungent chemical smell. Shower/bath control broken so water comes out of both. No drinking water in the room, and not even a plastic cup to drink from. Heater by the window sounds like a car that lost its muffler. To sum up: I would definitely not come back.

  

• Brenda A

  23 febrero 2020
  Great location and completely refreshed hotel interior.

  We booked this hotel for its convenient downtown location, but it had been about four years since our last visit, and we did not realize it had been completely updated. What a nice surprise! The common areas are spacious and open, yet provide seating areas for private conversations (see hotel website pics). Our room was clean, comfortable and extremely quiet. The bed, linens and duvet were new and cozy. Free parking and the hotel has a bar and restaurant. Would recommend.

  

• Tanya W

  08 febrero 2021
  Fabulous Hotel and staff....will stay again

  I had not stayed here yet so I gave it a try. The hotel was very impressive as was the staff. I did happen to meet the New General Manager, Paul, and he was very helpful and a pleasure to speak with. I was very impressed with the Front Desk's staff upbeat attitudes. Many hotels I've stayed at recently have been a bit of a downer. I will return and check out the cute downtown.