Holiday Inn Palmdale - Lancaster

Comentarios destacados

• MegaButters

  06 marzo 2020
  Comfortable Rooms and Great Customer Service

  The rooms were great, with room amenities. There was a simple coffee machine, and a flat screen television. We had a room with a balcony. The bathroom has a smallish tub, with soap and shampoo that smells great. The bed was soft, but stiff enough that won't hurt much, but this is up to everyone's own individual standards on bed comfort. There is a pool and a tennis court that is available to guest. The check-in/check out staff was friendly.

  

• mattdavidtate

  08 marzo 2020
  Pretty nice hotel

  I was rebooked by Marriott into this hotel. I was ticked, but actually really found it nice. Very clean hotel and good food in the restaurant. My next trip to Palmdale I will strongly consider staying here again.

  

• Indi237

  13 abril 2020
  Nice Find

  I recently stayed in this hotel on a business trip. It was a very short trip, in late and out early. I believe it was Alexis at the front desk, that helped me. She recognized my Platinum status and offered me comped drinks at the restaurant / bar. The room was clean and quiet. While it was a short trip, I felt that the customer service was excellent and worthy of mention.

  

• santa009

  30 mayo 2020
  Worst Holiday Inn ever

  I posted a review few days ago stating poor housekeeping service. Inconsistent services. I was hoping after, I got a response from the manager on my review that things would improve. Over the years I have stayed almost exclusively with holiday in and Hilton being my second choice. I am in essential worker and I take a shower twice a day. During my last stay supply of towels was rationed. During this day when I reached last night late, only to realize there was no bath soap or shampoo in the bathroom. I initially didnt think much of it but then I went to the front office this evening, After coming from the hospital. I informed her about lack of shampoo or soap in the shower only to be informed, we have stopped supplying soap and shampoo. No indication on the website no description and just boom stopping off basic sanitary supply- you would think it is essential in this COVID-19 situation. And did I forget to mention that their ice making machine has been broken for last more than a month. I guess time to switch the loyalty from Holiday Inn to Hilton. I may try another holiday inn down the line But currently with three back to back poor experiences, I dont think I am coming back to this branch anytime soon.

  

• MovieTravelHotel

  29 octubre 2020
  Amazing Staff Goes Above and Beyond

  I am writing from a very unique experience. I was in charge of booking accommodations for a film crew in Lancaster. I directly worked with Alyssa, who gave me an AMAZING rate for my crew and made herself completely available anytime I had a question or a room change. When I suddenly have a massive change in my group out of nowhere, she worked with me to adapt all of my reservations. I was SO stressed about booking everyone, and she made sure it was easy to do. She sent me updated reservation lists every day, kept in contact with the front desk staff so they could make after-hours changes, and was the nicest person I have ever emailed with. I would also like to shout-out several of the front desk staff, including Jessica, Don, Odyssey, and more! I am so sorry to anyone whose names I am forgetting at the moment, but they all were a big part of keeping my film crew safe and secure. I would highly recommend the Holiday Inn in Palmdale for any future film shoot.