Holiday Inn Newport News - City Center

Comentarios destacados

• 117danl

  07 febrero 2020
  Great, long weekend stay

  We did a quick visit to see our daughter and grandson over a long weekend. We were able to check in early, so we could take an early flight. Checkout being at 12 noon was a big help also. While there, we found the room to be clean and comfortable. There was a little highway noise, but being that close to it made for easy travel while there, so it was worth it. All of the staff were friendly, helpful and made us feel very welcome. The Burger Theory restaurant was a big bonus. It has a limited menu, but they did it very well. The prices were reasonable and the food was excellent. We will definitely stay there on future visits.

  

• Sjp250

  29 febrero 2020
  Disappointed

  Arrived at the hotel at 1:30 to check in. We were told our room would be ready soon. It is now after 4 PM and the room is not ready. Huge line trying to check in. This hotel is a race sponsor for the One City but it clearly cannot handle the business and should not be allowed to host the marathon in the future. Still awaiting that call, supposedly coming "soon."

  

• 935gracet

  27 marzo 2020
  5 Star Expierence

  Thank you for a most memorable and pleasurable experience. First impressions are lasting. This was a five star experience for me. Even with the current constraints put on businesses in Virginia due to COVID-19, the Holiday Inn Newport News-Hampton did not skimp on customer service. Even with social distancing, the service was worth its weight in gold. I can not say enough good things about the hotel staff. The professionalism and excellent customer service were above reproach. Ed, Becky, Wendy, Shaylah, Liz, Jeff, Tamika and Steve, were respectful, attentive and extremely friendly creating a wonderful welcoming atmosphere day in and day out. The rooms were clean, comfortable and had everything that was needed. The food was excellent at "Burger Theory " the onsite restaurant. Excellent breakfast menu and for all those coffee drinkers out there, you can order everything from a delicious espresso to a cappuccino. This hotel is a superb example of true customer service. I have to say this again, my experience was worth its weight in gold. If you venture to Newport News stay with the Holiday Inn Newport News-Hampton you will love it!

  

• KPeterW18

  02 abril 2020
  Wendy is the greatest!

  Beautiful hotel makes a very comfortable stay for business or leisure. Staff has been helpful in navigating this COVID-19 crisis and has been working overtime to provide a clean, safe stay. Special shout out to Wendy at the front desk.

  

• IssacRVA

  04 junio 2020
  Beccy is amazing!

  Beccy W. was so friendly and courteous, and just a pleasure to deal with after traveling all day and arriving past 8 pm. She knew exactly what to say and do, and gave off an air of confidence in knowing what she was doing; nothing worse then when it seems like the people behind the desk don't seem like they know what they are doing...Give Beccy a raise!!