Holiday Inn Memphis-Southaven

Comentarios destacados

• mghatoray

  03 enero 2020
  Relaxing atmosphere.

  We had a very pleasant and relaxing stay here during our Memphis trip. Not too far from Graceland by taxi. It was nice and quiet, with a good atmosphere. The rooms were a good size, neat and clean. This was the first time I had experienced such a comfortable bed at any hotel! It was luxurious, and I had a great nights sleep every night. The staff were professional, efficient and friendly. The food was always delicious. We especially enjoyed the breakfast of pancakes and crispy bacon and coffee. Simply the best! We got a chance to thank the chef and let him know that! The staff were amazing, ready to cater to your requests with a smile. Edna and Malinda welcomed us warmly every morning, and we enjoyed many pleasant chats. Thank you both! (Trip taken October 2018)

  

• naquitah2020

  17 febrero 2020
  Retreat

  Hello everyone if your business or any large group of people are looking to have a retreat or conference anything of that source please dont give this hotel your money they room was not taking care of like u would think paying over 1,000 for could not even get water for the room cleaned the workers at front did ok but everything else was a mess I had to vacuum myself move tables attend to heat and air a mess never will I attend this hotel again and kids running the floors a mess never again period

  

• 675tonig

  08 marzo 2020
  Husband's Birthday

  We had been overlooking this hotel for a while. We would stay at Comfort Inn, Home 2 Suites, or the other Holiday Inn a few blocks from here. Well we didn't know this place would be our new favorite spot. From Jessica at the desk who made us fell so welcomed and important,to Ms. Edith and Latrice in the restaurant who offered wonderful food and excellent service, we enjoyed every moment. They help to make my husband's day even more special.Booking my next night soon!!

  

• waldetta

  25 octubre 2020
  Caveat Emptor-Let the Buyer Beware

  Caveat Emptor- "Let the Buyer Beware"- COVID19 Guidelines Not Followed by Staff I stayed at this hotel for 3 nights last week and I don't feel comfortable staying here again, especially during the pandemic. I have been an IHG member for a couple of years and I specifically chose this hotel brand because I expected them to follow all current CDC pandemic guidelines. I noticed that several staff members, including two women at the front desk (one of which I believe is a manager) were not wearing face masks. The one who I think is a manager offered to help reset my room key and she asked me to come to her side of the reception desk away from the plexiglass partition so she could help me. I told her I was not going to do that because she was not wearing a mask. She said, "I know, I'm sorry." Mind you, she NEVER put on a mask that day or the next day. Also, many of the hotel guests in the lobby and on elevators were not wearing masks. It felt like there was no respect for the current public health crisis. I am very disappointed in my experience here. I called the IHG Customer Service number during my stay to make them aware of this violation of the stated IHG guidelines and they even gave me a case number to reference for my complaint. They agreed that all staff should be wearing masks and they told me that a hotel manager would be contacting me that day to discuss my concerns. The manager NEVER bothered to call me and the staff in question never put on a mask. There were some staff members who were in compliance by wearing masks and they were very helpful. This experience made me question whether or not I will continue to use the IHG hotel brand. I have traveled to several hotels during the pandemic (e.g. Hilton hotel brands) and they have been compliant with CDC guidelines. I wish IHG cared enough about my safety and the safety of their employees and hotel guests to enforce the rules/guidelines that they have in place. As a result of this experience, my husband and I both got COVID19 tests to be sure that we were not exposed to the virus during our stay. When I followed up with IHG Customer Service when I returned home, they apologized for this incident but they refused to give any customer loyalty points as a "mea culpa" and to ensure that I would continue to do business with them. In fact, I attempted to post my review on their website and they refused to post it due to my review containing "legally sensitive content". I find it disheartening that we spent our money to book the hotel room, we expected a certain level of service during the pandemic that the hotel brand itself stated that they could provide, the hotel brand failed to provide that service and to follow its own posted guidelines, and they failed to make it right by demonstrating that I am a valued customer. To the travelers reading this, I hope you consider our experience before booking this hotel. At least you now what what to expect if you decide to do so.

  

• 51pamh

  25 febrero 2021
  Excellent Breakfast Service

  I traveled to Southhaven, Mississippi for a week long work trip and the wonderful staff member, Jamie J. knew by the second morning what I wanted and had it ready when I walked up. Really appreciated the extra effort.