Holiday Inn Express & Suites Van Horn

Comentarios destacados

• CherylD997

  01 noviembre 2020
  Mostly very good stay

  Our room was very clean and comfortable. Except for being assigned a second floor room next door to a barking dog, the stay was okay. My husband hopes his reading did not bother anyone else. That dog was barking well into the night. We wondered why the room next to us was occupied, based on COVID restrictions. With the elephant sounds above our room, perhaps the hotel should consider booking every other room. Our sound machine could not even mask the noises. Placing those with dogs on the first floor really should be considered. This was the first day they had restarted serving a hot breakfast. A lady served us from behind a table. We chose cheese omelets and sausage, with coffee. There were other choices of cereal, fruit, and juice. It was nice to have a hot breakfast, despite COVID restrictions. The lobby was not quite set up for social distancing, as our table was next to another table with three people. They did have tape marks on the floor to encourage distancing, and there were also signs throughout the hotel.

  

• Vincent M

  13 noviembre 2020
  Great Rooms and Breakfast

  I was extremely impressed by this hotel. It's not a luxury hotel: don't come expecting the Raffles or Ritz: but then, this is Van Horn, not Singapore or Paris. For Van Horn I say, don't hesitate at all: book this hotel! Our room was spacious and sparkling clean; two queen-size beds were extremely comfortable after a long, long haul from Houston, and though on a Frontage road, we slept like babes with no traffic noise. The management seems to know what it's doing in terms of pandemic safety: we went to 5 hotels in 10 days and this one had the best, free, cooked-to-order breakfast of any of them, including a Marriott and a Sheraton: and, cooked, packed and delivered with protection against infection in mind. You can eat it there (they've an outdoor area with a Mountain View) or take it off to your room. I haven't stayed at a Holiday Inn for years--maybe decades--and could not be more pleased. Far, far better than I had expected. If I'm ever in Van Horn again, I wouldn't stay anywhere else.

  

• adamcN9657MJ

  28 febrero 2021
  Worn Out, Low Quality

  Deadbolt in room door did not work. Buildings outer doors did not latch. Lights around mirror did not work, and maintenance could not repair. Shower drain was clogged, but housekeeping cleared it. Ceiling light in bathroom was burned out, but maintenance replaced it. Trash was scattered around the western parking lot. There were piles of open trash behind the dumpsters, which attracted stray cats and skunks at night. A skunk stunk up the whole area one night. People in the mobile homes behind the hotel dump their trash in the dumpsters, which is why they were overflowing. I watched a family from one of the mobile homes dump 9 bulky loads of garbage into the dumpsters one afternoon. The property behind the hotel and adjacent to the mobile homes is a dump site. The following parts of my room were not clean: bathroom floor, TV, dressing mirror, window. The pools were empty and contained debris. The shower head was low-flow, and there was low water pressure. When I went on the IHG website to inform them of these issues, the webpage was down. However, the bed was comfortable, and the room was quiet, which is why this hotel deserves 2 stars instead of 1.

  

• P8119EGjuliec

  20 enero 2021
  disappointing stay

  This is the newest hotel in Van Horn and charges more accordingly, We expect a good night's stay but only find out later that sleeping here is next to impossible. Throughout the night we were bombarded by the non-stop, high-volume traffic noise coming from Interstate 10. The hotel is obviously ill-built and absent of any sound barrier devices. In addition, next morning we were told at the breakfast counter by the old lady server that she had run out of mostly everything even though it's more than half an hour before the end of breakfast service. Well, we have had good experiences with HIE's, but not this one in Van Horn.

  

• roba814

  14 diciembre 2020
  Good and not so good

  The good thing about Holiday Inn Express hotels in general are always very clean and neat. The not so good about this particular hotel is that it is very close to the freeway and there was quite a bit of freeway noise all night in our room that affected our sleep. Fortunately I thought to download a white noise application on my iPad which was quite helpful. The bed was firm but comfortable. A couple of small complaints that I have more that the shower gel was empty. Also, the thermostat was very loose and almost fell off the wall. Overall, I would suggest requesting a room on the opposite side of the freeway which should be less noisy