Holiday Inn Express & Suites Toledo West

Comentarios destacados

• TBT21

  13 febrero 2020
  Very nice hotel, very friendly and accommodating service.

  Very nice and clean hotel. Modern furniture, comfortable beds. Staff - very friendly and accommodating; really make you feel welcome. Smooth check in and check out process. Huge respect to staff and managers who managed our large group of over 50 people. Well done Holiday Inn Toledo; thank you

  

• Thomas P

  23 mayo 2020
  Dirty, but nice location

  Common areas were not swept or vacuumed. Something has been spilled on carpet in the hallway on Third floor. Also something sticky on the floor in the lobby. Elevator doors and walls were smeared with something. When we went to pull out sofa bed we found loose Doritos between the cushions of the couch...and an earring. Hotel could be nice if staff paid a little more attention. The plaza this hotel is in offers several restaurants. And hotel is located very close to the interstate.

  

• Jess_Kauf

  19 junio 2020
  Decent amenities, crappy service

  Ive got to start off by saying that my parents stay at this location at least twice a year to visit my sister and have never had an issue. Unfortunately my husband and I had a rough experience. We arrived to check in around 4:30 but there was no one at the front desk. Not a big deal. After 10-ish minutes we started looking around for literally any employee to help. There was a service room with the door wide open next to the check-in area and we peaked in there (didnt enter, just did the awkward neck craning peak in from a few feet away). No sign of anyone. After almost 15 minutes someone finally popped up to help us check in. Once we got to our room, I went immediately to use the bathroom and noticed a dirty towel hanging over the curtain rod. That got me a bit worried about how cleaned our room had gotten as this was a pretty noticeable thing to miss. I then realized we had about a half roll of toilet paper available and nothing else. There was space for a spare roll but couldnt find one. Overall the bathroom just looked forgotten by housekeeping. Right after, my husband pointed out that the beds, while made, were very noticeably wrinkled. Personally I dont care about wrinkly sheets but since the bathroom had appeared a bit overlooked, I worried that the sheets werent changed and truthfully, it looked like they hadnt been. There were also two very dark streaks that looked like finger marks across the bedside lampshade that definitely registered as odd and it was super obvious that the vacuum had not been run. I should have taken a picture but since I normally dont leave reviews, it didnt cross my mind. Overall, unsure if wed stay here again. The amenities were nice and we had no issue with check-out but the service otherwise is what has us on the fence.

  

• Kenna567

  24 junio 2020
  Very dirty!

  In one night we had to change rooms 3 times! The floors were clearly not swept, the pullout couch had sheets still on it from the guest before - definitely did not comply with CDC guidelines. There were no hand sanitizer stations or process in place for social distancing. If youre looking for a comfortable and safe place to stay, especially during a pandemic, this is not the place.

  

• wonsukoh

  27 noviembre 2020
  Nice hotel

  I think it's a nice, clean hotel at a reasonable price. The room and bath are spacious, staffs are friendly, and there are lots of parking lots in there. It's pretty much for every causal traveler who wants to stay.