Holiday Inn Express & Suites Lake Charles South

Comentarios destacados

• AN6pack

  22 julio 2019
  Great location and new hotel

  This was a new looking hotel in an area with a cluster of hotels (8 or so) right off I-210. We chose this one for the large room that sleeps this family of 6. That was so nice to find. We were greeted by a very friendly lady upon arrival and quickly found our room. It was large, roomy and comfy. The only problem was getting it cooled down. We were tired and ready for bed, but it took several hours for the room to get cool enough. Otherwise, perfect. The shower was equipped with full sized soap, shampoo and conditioner which was a nice touch. Breakfast was hot and plentiful. The chairs were quite low for the bar top tables as you can see below. The coffee was not good so we skipped it in favor of getting some on the drive. Overall great experience.

  

• Fishytourist

  10 agosto 2019
  Disappointing

  Although the staff was friendly, we were disappointed that building, including our room, was not as clean and fresh as other Holiday Inn Express properties we have visited. The cushion on the in-room chaise lounge featured a very obvious stain. Unfortunately, this was not the experience we have come to expect from HIE. Hopefully this will improve.

  

• DC_diva_10

  30 septiembre 2019
  Clean, excellent service

  Stayed for one night while traveling with family. Very kind front desk staff, clean hotel and convenient location. The gym and pool are in good shape. Pet fee very reasonable at $50. Loved that breakfast was included. I would definitely stay again!

  

• William K

  24 diciembre 2019
  Comfortable, Safe and Inexpensive

  This hotel has a "modern" sleek, uncluttered, minimal look to it, which was fine with me. There was a huge flat screen TV on the wall, with lots of channels to view. They had great, soft beds and a big bathroom. The folks who worked there were very nice and accommodating. There is large, very-well lit parking. It is in a safe part of town, with lots of places to eat and shop near it. The only concern is the bathtub is too shallow in which to bathe. No hot, relaxing baths after a long drive - just good shower.

  

• Stan A

  21 julio 2020
  OK But.....

  We are HIE fans and have been for a long time. We think the quality of the rooms and service is a great value. This property was less than we expect from HIE. Our room 314. had an extremely heavy opening door. I mean you had to lean in and push! What we noticed next was the floor was littered and apparently had not been vacuumed. I returned to the front desk to borrow a vacuum but the staff took care of the vacuuming promptly. The large bathroom was clean and user friendly The short divider wall that shielded the commode had the toilet paper hung at your elbow. Lots of time you have to be a contortionist to attempt to get the toilet paper. The towels were thick and fresh. The bed was excellent but we don't enjoy their pillows. The TV was on when we entered the room and would not shut off with the remote. I looked for a button on the TV but failed to find the on/off so I went back down to the desk and they shut the TV off. The remote was inop! And we had no regular coffee so we got that fixed too. We slept well! The shower was good but we don't care for the soap and shampoo dispensers. It may save the planet and save the company money but we like individual soap and shampoo. Their breakfast was suspended due to the virus but they had to go bags. My biscuit egg sandwich was moldy and I took it with us as we checked out to show the staff what they are handing out. I think a great hotel experience has all the little things covered. This property didn't get it done. We were disappointed. But we won't give up on HIE!