Holiday Inn Express & Suites Chicago West - St Charles

Comentarios destacados

• Jair C

  02 junio 2015
  Buen Hotel

  Muy buena relación de costo beneficio, buenas instalaciones, buena atención, buena limpieza. El servicio del desayuno es bueno. El personal es amable y siempre dispuestos a ayudar. La ubicació también es muy buena hay centros comerciales y restaurantes a unos pasos.

  

• Rick D

  22 abril 2020
  Perfect

  Front desk staff were fantastic! Both checking in and checking out. Room was spacious and very clean. Miss not having a good breakfast but I guess that's what is happening all around. Next trip through I'll be staying here again!

  

• 269pamd

  07 septiembre 2020
  Very nice and comfy

  We can into town to visit st Charles and the new wahlburgers that opened up. The staff at this hotel was super sweet. Our room was nice and spacious. The bed was so comfortable! We will for sure stay here again when we come back into town. We were planning on staying in Chicago our last night but decided to stay here again because we loved it so much!

  

• LizTravels0905

  10 noviembre 2020
  Nice hotel. Customer service is lacking.

  The hotel itself is very nice. It was clean, well kept, and employees seem to be following Covid protocols. They offer bagged breakfast in the morning in lieu of a breakfast area. There is an ice machine and vending machines as well. My one complaint, is that I added an extra night on to my stay, and the hotel charged me an extra $20 as a late check-out. They were actually going to make me leave the hotel with all of my belongings, and come back to check back in four hours later. As I was traveling, and had nowhere else to go, I begrudgingly paid the fee. I have stayed at many places and added on additional nights, and I've never been through the mess that this place put me through. The handling of that alone was very upsetting and was very unprofessional!

  

• Julia M

  08 febrero 2021
  Best Customer Service in any hotel!

  I booked 2 rooms this past weekend and they were alright. I could tell that the hotel like all right now (including my own that I work at) are struggling to stay afloat with the skeleton crews due to covid and things were missed. But seriously Alex made up for that!! He was probably the best customer service agent I have ever met. If I could I would have hired him on the spot myself! He needs a raise and a promotion!!