Holiday Inn Express & Suites Ann Arbor West

Comentarios destacados

• Claudia A

  04 febrero 2016
  Muy confortable

  Me encanta llegar a este hotel. Todo esta impecable, cama y almohadas deliciosas, las habitaciones amplias cuentan con frigo y horno de microondas. Además una pequeña salita y escritorio para trabajar. El personal amable. El desayuno bien.

  

• D2796UPth

  13 junio 2020
  Clean, courteous and great deal

  The friendly, courteous and hospitable front desk staff is worth staying here. The rooms, lobby and hallways are always clean and polished. Even with the current Covid-19 crisis, the hospitality has still remained excellent. I have stayed at different hotels in the area but this place has become my go to because of the cleanliness, comfort and ease of checking in or out. Additionally, Dan, the manager, is a gem. Great place to stay.

  

• kthuro

  29 agosto 2020
  Used to be good. Now not so much

  We've stayed at this property multiple times over the past couple of years and in the past, it's always been pretty good. No more. I get COVID has changed some things, but enough with these businesses using it as an excuse for poor service. It starts with breakfast - yes, I know they can't do a decent breakfast anymore and they give you a nice list of options at check in - the problem is they don't actually have most of those options. Maybe one flavor of danish and some cold cereal. Everything else is marked out as unavailable - guess they ran out over night? Next they've reduced housekeeping staff so they don't automatically clean the room during your stay. They will give you fresh towels IF you bring them your dirty ones to trade lest someone steal the wet ones. Nice. Cleanliness is decent except for the shower tracks which appear like they haven't been properly cleaned since the hotel opened. All this is quite a drag since it used to be our go to place in Ann Arbor. No more.

  

• evenrain

  22 enero 2021
  Hotel is good - the people are awesome!

  This is a really nice, clean hotel - near Ann Arbor but out of the way. Due to COVID I didn't do any exploring. My stay was just a break to get out of the house. I felt the hotel was clean, safe, and committed to COVID precautions. But the real asset is the people. Every staff person I met or interacted with at this hotel was really great! I don't mean just pleasant - I mean kind, helpful, caring, and invested in my well-being and enjoyable stay. When I first arrived I asked if it was possible to change the type of room I had reserved - no problem. The next morning I had a weird car problem and three different members of the hotel staff assisted me - not only to help make sure my problem was resolved, but they even ran a quick errand for me while I was without a vehicle. This is well beyond anything you could reasonably expect! The second night of my stay I had an issue with my room, I'm guessing due to miscommunication between shifts- not really sure. But as soon as I brought my concern to the attention of the staff they did everything they could to fix the situation and I was very happy with the solution. I can't say enough good about this hotel and look forward to staying again.

  

• Experience669303

  14 septiembre 2020
  Smoking Scam

  My husband and I stayed two nights at this hotel. We came to Ann Arbor for doctor appointments at the U of M Medical Center. Upon returning home I found that we were double-billed $250 on our credit card and confirmed that with their front desk. Two calls later, I was informed that we had smoked in the room and thrown a cigarette butt into the shower. At that time, I still believed it was just an honest mistake and asked to talk with the GM again. The GM told me they had photo evidence and that there was no mistake. I asked the GM to investigate. He insisted there was no mistake. I asked him to review the hallway video as there were cameras in the hallway. He refused. My husband and I do not smoke. If a cigarette was found, it was left there by one of his own staff. The GM refused to tell me the time the room was cleaned, look at cameras, talk to staff, send me the photo evidence, and told me that everyone caught smoking lies about it. During our stay we observed one of the staff of that hotel smoking out front multiple times a day, right in the main entrance to the lobby, the two days we were there That is the only explanation that makes sense. The GM defended his staff but I was the liar. We did not want to travel and expose ourselves to COVID 19 since we are senior citizens. We had appointments that could not be rescheduled in this Pandemic. We have never in our entire lives been treated and accused in this way.