Holiday Inn Express & Suites Alabaster

Comentarios destacados

• Erin G

  21 julio 2019
  TERRIBLE EXPERIENCE with hotel manager and IHG Guest Relations

  IHG rejected my review. Which is ridiculous. But this is the review I intended to post to the hotels website. Upon check in, I was given a key to a room that the lady at the front desk saw was available on her piece of paper. I, a female guest, walked up to the room and opened the door to find that the room was occupied and there was a naked man to greet me. I quickly closed the door and ran down stairs to the front desk. When I told her what happened SHE AHD NO IDEA THERE WAS SOMEONE IN THE ROOM AND HAD NO IDEA WHO THEY WERE. And that was the last room of the type of room we reserved on the IHG Website. So we were put into another room, but the people who werent supposed to be in the room got to stay. Ive spoken with guest relations multiple times and have been told the hotel manager was going to call me. Didnt call Monday when I was still checked in. In fact, I called guest relations and they spoke to someone at the hotel who says the manager isnt in. Come to find out, THAT WAS THE MANAGER. Manager never called Tuesday after I checked out. And its now its Friday and I still havent been called by the manager. IHG Guest Relations didnt seem to grasp the severity of the issue and had offered to send me a check THAT I HAVE NO GUARANTEE OR CONFIRMATION OF for only $52.xx. Based on the issues, I wanted a refund for the first night that would have been $88.xx but NO ONE IVE SPOKEN TO IS WILLING TO DO THAT. AND THE MANAGER FOR THEE HOTEL PROPERTY IS REFUSING TO RETURN MY PHONE CALLS. TERRIBLE HOTEL EXPERIENCE. TERRIBLE EXPERIENCE WITH HOTEL COMPANYS GUEST RELATIONS (other hotel companies have guest relations departments that will do anything to make you, the customer, satisfied with your stay).

  

• Shannon C

  08 octubre 2019
  Clean efficient hotel

  We stayed here en route to the beach. It is obviously a popular spot because we heard so many people coming in the front door to ask for a room. The room was clean and spacious, but the walls are thin.

  

• Earle W

  23 octubre 2020
  Road Trip

  Beds were good but older quiet sleep large room but the best thing was having a huge walk-in shower. location is good lots of restaurants and easy on -off the interstate. well lighted parking lot and iy has an indoor pool.

  

• JCRC12

  29 diciembre 2019
  Don't stay here!

  It's all started with checking in, it progressively got worse from there. NOT a clean hotel. Save your time and book the hotel next door. The carpets were disgusting. We were given our room key after about a 30 minute check in process that was horrible. Maid walked in our room without knocking. No manager on duty during the time we stayed.

  

• pb831030

  28 agosto 2020
  Very clean room

  The room was very clean. The staff was very friendly and helpful. But There were no instructions for how to operate the safe in the room. Also the mattress on the bed was a little too soft. In the continental breakfast was mostly just junk food.