Holiday Inn Express Preston - South

Comentarios destacados

• CarlosExp

  19 octubre 2018
  Muy buen hotel con muy buen trato

  Llegué a este hotel por motivos de trabajo y la verdad que excepto un mal momento que pasé, el resto fué perfecto! En mi habitación no había teléfono y pedí comida a domicilio. A la media hora llaman a mi puerta, era una chica, rubia, no muy alta. Diciéndome de una manera muy borde 'la próxima vez tienes que bajar tu' a lo que le respondo: 'No tengo teléfono en la habitación' y ella me dijo: 'Me da igual, tienes que bajar tu'. Excepto eso, el resto fue perfecto, quiero aplaudir el trato de Laura hacia mi ya que me indicó donde estaba todo y donde podía comprar. Además que me explicó muy bien como funcionaba la tarjeta de puntos IGH. Es una pena que mi segunda estancia no pudiera ser en ese hotel... pero mi empresa ya sabe que ese hotel tiene que ser el primero donde mandar a los técnicos para los proyectos, si o si!

  

• Helen L

  09 marzo 2020
  Great stay

  On a recent National Holidays Mystery Weekend we stayed at this hotel and were extremely satisfied with our stay. Beds and pillows very comfortable, great bathroom with all facilities and all very clean. Included in the package price were dinner and breakfast. Dinner was a set three course meal which was adequate, breakfast was great with choices of juices, hot and cold dishes, breads etc. All staff we encountered were polite and professional and would have no problem staying again at this hotel when in the area.

  

• Graeme K

  09 marzo 2020
  One Night Only

  Last minute booking while travelling across England. Excellent location just off M6 with plenty of free parking ( new system of recording coming into force soon). Typical pleasant check in and clean, well equipped room for a one night stay. I had my evening meal from limited menu and throughly enjoyed my beer and pizza. Standard buffet breakfast included. It does what it says on tin all at a very reasonable rate.

  

• ourunner

  05 agosto 2020
  One night before Blackpool

  Great large free parking area. Staff friendly and rooms modern and clean. Breakfast grab and go with the usual hot selection. You pick it yourself and take it back to the room to eat. No problem. Bar was shut as was the food options in the evening. Covid measures in place, sanitser and screens etc.

  

• ebordingle

  14 septiembre 2020
  Good night's sleep far from guaranteed

  Forget the good night guarantee In this hotel built of cardboard on a busy junction, a good night's sleep was out of the question. Late evening whoops from the room on one side, early morning (4.30am) music from the other side and constant road noise. Challenged at 7 am, receptionist first tried to deny, then told me to follow-up with head office on an email address that bounced (guest.feedback@...). Tried other suggestions from website and search engine (guest.relations@...) (talktous@...) but they bounced too. Apparently, guest-relations@... is the one to use. When I did get through to their telephone helpline, they sought to establish a way in which they could deny my claim, which was initially by claiming that guest behaviour was the problem, not their service, then when I asserted that it was in my view not the guests but the thinness of the walls, they moved on to state that because I had not got dressed and reported the issue at 4.30am but had waited till 7am when I left, this was too late (I read a post by another Premier Inn guest about how painful the process of complaining in the middle of the night can be!) They clearly recognise this guarantee is unaffordable which is why they put up so many hurdles. Don't be fooled by any answer they give to this report unless they change their website to put a clear and working email address for complaints, accessible by one click from their landing page. I won't stay at Premier Inn again till they do.