Holiday Inn Express New Hongqiao

Comentarios destacados

• BeijingPresident

  06 febrero 2018
  Friendly staff!

  Good: Close to the airport and train station Friendly staff Close to Al Borgo (awesome Italian food)10 mins walk away Very reasonable price Clean room Bad: Staff limited English Breakfast mainly Chinese food very little western dishes Not enough bedding, needs one more sheet on the bed Overall good experience and worth the price especially if you are near the train or railway station. I think I paid under 50 bucks for 1 night thats quite good including breakfast in my opinion!

  

• heysimonhk

  11 mayo 2018
  Complaint for the problem in Room Reservation

  Dear Zhang.G, I am very sorry and disappointed to have very bad guest experience from your hotel. Actually, I am very happy to help my family to book your hotel for their business trip under friend and family rate. It is their first time they need to go business trip by themselves as I cannot join the trip since I am busy in my work. When they check in today 12 May 2018, Front Desk Agent mentions that the booking only be reserved one room. They scared and called me immediately by IDD call since the booking in hand which is confirmed by email with 2 rooms by your hotel reservation (If need, I can show you the booking). They don't know how to do and claim why the booking confirmed is 2 rooms, only 1 room reserved. Is it the human error for this booking or overflow the rooms reservation. Front Desk Agent also forces them to book as walk-in in higher price. It is unacceptable to treat this case under IHG staff. Where is true hospitality, where is great hotel guest love? why the guest need to be forced to reserved as walk-in. It is not a proper arrangement. I also checked from global Virtual Assistant - Analyn, they also check that my booking is confirmed in 2 rooms but he wonder that the booking and reservation may split by hotel under inventory purpose. Why I cannot get any email for this arrangement since normal guest will only believe the confirmation by reservation in email and the booking exactly reserved in 2 rooms. I am also working in Hotel as management in IHG. I have not yet seen that such bad arrangement and problem solving can be experienced under IHG staff. Staff does not help and admit the problem, they only blame the problem in global IHG reservation. But, it is not their problem according to Analyn. I really want you to investigate the problem and the front desk service. My family and me really feel disappointed in this service which does not reflect IHG's true hospitality service towards the guest. They are now just settled in helpness. I also want to email to Hotel GM - Yu The booking# 68202538 Check in 12 May, Check Out 16 May Guest Name: Wong Wai Shan, Lam Chor Ching Francis Please kindly handle this case and reply me in email Thank you. Best regards Simon Lee

  

• caspereastwoodmur

  09 noviembre 2018
  Convenient to the international exhibition centre

  Proximity to the exhibition centre is great, it takes about 15 minutes in a taxi (but be prepared for hour long hour queues when leaving the exhibition centre). Hotel staff are all polite, a couple speak English but none great. The rooms are clean and modern. There is a general smell of cigarette smoke throughout the hotel but I was lucky enough to have a room with no smoke smell at all (801), though the smell did hit me as soon as I left the room, even on a non smoking floor? Negatives The breakfast buffet: Is very Chinese, I was a little surprised, considering its an international hotel chain catering to an international clientele, the food options were not great if you didnt want a Chinese breakfast. Note to hotel: you dont serve salad dressing (mayonnaise) with fruit salad, you serve yogurt! The toaster didnt toast, it just dried out the bread. Basically I had a very small breakfast each day. Laundry: 4 x shirts 4 x undies 4 x pairs of socks Cost AU$60 to be laundered (not dry cleaned), thats outrageously expensive and basically rude. Theres not much around to see, basically your only stay here if you were attending something at the exhibition centre or flying out of the second airport. Its a very long drive to Pudong airport and cost around AU$70 in a taxi (in light traffic). A taxi to the Shanghai Bund area cost around AU$18

  

• chemayor

  03 junio 2019
  Extremely average

  The property was decent but the supporting crew/ staff on duty wasnt. The choice of breakfast served was poor as opposed to what was projected. More over it was unhygienic with insects flying everywhere inside the property and on the food. Certainly does not live up to the holiday inn brand status. Would not recommend.

  

• reagen t

  14 septiembre 2019
  Just a normal stay

  Room is quite clean and new. Other than that, i feel that it is just a normal hotel. nothing to shout out. nothing to complain too. Near to hongqiao airport and some shopping centres beside. Tried the haidilao near by. Much more interesting that this hotel.