Holiday Inn Express Hotel & Suites Toronto - Markham

Comentarios destacados

• KatiuskaIF

  09 agosto 2017
  Muy bueno!

  De hecho lo recomendaría! Sólo el desayuno no es muy variado. Las habitaciones son muy cómodas, la limpieza excelente. Tiene un pequeño freezer, genial! La zona es muy bonita, tranquila al igual que el hotel muy tranquilo, en sí Markham es un lugar super lindo y quiet. Sólo el costo no es muy económico ya que por el mismo precio se puede conseguir otro hotel de mayor categoría.

  

• Tyuen

  04 febrero 2020
  They overcharged us from what our confirmation price and not willing to refund us

  We are a group of 7 adults and 5 kids, on Jan 12, 2020, in IHG website I made a non refundable booking of 3 x double queen suites, for total price $936.42. I entered my credit card for payment and received IHG email for this booking confirmation. But when I received my credit card statement last week, I found out that on Jan 16, the hotel processed $1191.60 in my credit card without my consent. I called the hotel to refund the overcharged amount, as a proof, I sent the IHG email booking confirmation I received on Jan 12, 2020 (with the agreed rate listed) to the hotel manager, but she refused to honour the rate I have. instead, she amended my booking with another rate ($1050.58), again without my consent. I told her I would not accept the new rate she imposed on my booking as it is not what I agreed to. And I will escalate this matter to local authority if need be. The last few days experience I have with the Holiday Inn Express hotel is very stressful, frustrating, I seriously regret to book this hotel! And what make me worry now is that the hotel may give us a bad room, or being difficult during our stay, or may even use any excuse to charge us more on the credit card I will give to them for security deposit.

  

• P8673AQtoma

  18 marzo 2020
  Completely Inflexible

  NEVER have I been part a group that has been treated with such disrespect at a hotel, in this case by the General Manager Aejaz Kheraj @ Holiday Inn & Suites in Markham, Ontario, Canada. Our team was attending its year-end championship event and when checking into the hotel on March 12, 2020 for a 3-night stay, we were given very vague and mixed messages regarding revised cancellation policies and options as it pertains to a possible event cancellation due to the COVID-19 situation. We asked for clarification and confirmation that if our event was cancelled, would we be able to check out of the hotel without being charged for the night, or, would we need to adhere to any minimum # of nights stay. It was finally stated that the hotel would not require us to stay any additional nights in the event of our event being cancelled, provided we attempted to check out at a REASONABLE time. The next day on March 13 we were preparing a team potluck lunch set up in the lobby when we received an email from our sports governing body that our championship event was cancelled. The time of the email was 11:58am. Between noon and approx. 12:15pm several of our parents went to the front desk to request a check out and this was granted without penalty. Our entire team including parents were present in the lounge area, which was approx. 20 steps from the front lobby, and many families were busy and involved with preparing the lunch, feeding the kids, and clean-up. When the rest of the group later attempted to check out at 1pm, the hotel informed them they were all responsible for paying the late check out fee, equal to 50% of one nights stay. When our first group of parents started to check out, nobody from the hotel inquired if we were all checking out; nobody from the hotel walked over 20 feet to tell us that we better check out soon or face charges. Those that did check out asked if it was ok if we finished our lunch and were told "no problem. That was it The hotel was also aware that our group was actually local and would have no need to stay at the hotel with the sporting event now cancelled (all families lived within 30 minutes of the hotel and stayed there to try and create a special event for our players). Next came an exhausting 25-minute discussion with a completely unreasonable GM. Mr. Kheraj actually used the words compassionate, flexible, understanding, caring and "respecting our loyalty when describing his offer to only charge our group the late check out fee (equal to approx. $100 per family). He also lied when he told us that we were clearly told this information at check-in (NOT TRUE) and stated that we should have checked out at 12 pm because his cleaning staff had to clean the rooms for new customers (NOT TRUE - NO ONE was checking in on that day). How he could deliver this with a straight face was unbelievable - he demonstrated a total lack of rational decision-making, proactive customer service, common sense or empathy. His behaviour was completely insulting and he has created permanent ill-will among 14 families, all of who will no-doubt share this experience with as many people as possible, and at every opportunity. What an easily avoidable black mark he has created for the Holiday Inn brand.

  

• Jesycka S

  12 septiembre 2020
  Great Value!

  I used Hotwire and got this hotel. I paid $59 for the night. My kids swam for 2 hrs while we stayed. The first night they swam an hour and it was all to ourselves because of Covid restrictions. The next day it they did another hour and there was a swimming lesson going on. The free breakfast was scrambled eggs, bacon, Greek yogurt, juice and a banana. Rooms were clean and beds were comfy. Check in and out was an hour later than what Im used to so that was awesome. Couldnt have asked for a better value!

  

• Kondaveti

  22 octubre 2020
  First time visitor

  I booked this hotel via priceline. Typical Holiday Inn standards..great location. Overall stay was great with no major concerns. Decent rooms. Breakfast was free with decent spread. Room was clean. I would recommend this hotel.