Holiday Inn Express Hartford South - Rocky Hill

Comentarios destacados

• Montana860

  08 mayo 2020
  Dont come here TERRIBLE customer service & youll get charged with unauthorized fees as well

  Stayed here and absolutely regret it! So called owner was rude and not understanding at all. Wifi is bad, overpriced snacks at front. Was charged a fee of $200, which isnt fair because I dont even smoke! I tried getting a hold of them and couldnt so I left work early just to wait around for hours and to not get nothing resolved ! Never again will I stay here. Waste of money and they are extremely rude as well. Trying to reach cooperate right now to file a complaint against them and get my money back as well!

  

• 875anthonyl

  12 junio 2020
  Disrespected and disappointed

  My family and I stayed with an employee and had two rooms booked in town for the hospice and eventual death of a family member during our 2 night stay. This was actually our second time staying at this location because originally we were very comfortable and happy with our past experience. As it stands today, WE WILL NEVER recommend, refer, suggest, direct, ANY family member, friend or business associate to stay here. Upon check in we were informed that there would be no attempt at providing guests with breakfast due to pandemic, which at a minimum a "grab and go breakfast" which I have experienced at two other hotels recently would have been appreciated. But that was fine. The second day there was some confusion from what was starting to appear to be an unprofessional staff, (randomly knocking at the door with no good morning or customer greeting) with no knowledge whatsoever that we were staying there for a second night. We politely declined room service, and requested extra wash rags and a towel considering we had two adults and two young children in our guest room. This where it gets comedic. Upon the charges posting to my family's account this week, we discovered an upcharge. We immediately contacted someone for further explanation of the increase. We were told "that there were wash rags and towels missing from both of the rooms we occupied". Never ever heard that before, not even in my college age days, not from any hotel stay domestic or abroad had this accusation been made to me before. Ultimate disrespect that an establishment of this kind would accuse guests of stealing public washcloths that frankly anyone can purchase for $1 or towels at Walmart up the road. Are these folks serious? Is it not possible for someone to miscount what was in the room before outright accusing paying guests? The last thing on our minds would have been pocketing reused property that does not even belong to us less than 24 hrs after watching someone die before our eyes. Everyone in family makes an honest living and does pretty well for themselves. It sickens me to think that regardless of their knowledge of the situation, that one could be so petty and go as far as rearranging charges off of accusation and no valid merit of proof. How ridiculous is this?!! Up next we will all be making YouTube videos and posts on our social media platforms if this is the type of level that this place likes to stoop to. Find better, get treated better and more professional is my hope for anyone coming to this area. There are multiple options. The Hampton Inn, Homewood Suites, the Sheraton, Comfort Inn to name a few. Find a hotel and staff that doesn't make it a point to disrespect their guests with petty accusations and unfounded upcharges.

  

• 791arthurb

  30 julio 2020
  Loud door noises in hallway

  Ive stayed in this hotel during my last business trip and didnt sleep well. Room doors do not close properly and youll hear doors clapping from your neighbors all night. I wont stay here ever again.

  

• scrapmetal

  08 septiembre 2020
  Another great stay

  Started staying here 3 years ago and have never been disappointed. Great gm,staff,proximity to restaurants and highway plus dinosaur park ,Glastonbury ferry and Hartford. Stuart runs a tight ship and the pool is such a bonus as,is the onsite store.good sleep,clean and well managed

  

• AmayJose14

  24 febrero 2021
  Decepcionada me trataron como pilla.

  Tienen que tener mucho cuidado, me debían $20.00 de lo retenido y cuando verifico el por qué no los enviaban, me robaron $80.00 a mi tarjeta por que me acusaron de robarme 4 toallas y yo llevé hasta mi toalla de Puerto Rico. Escalé el asunto, luego de un mes aún esperando por la gerente Chysna y ni por cortes ni profesional me ha llamado. Pensé que Roxy que de primera instancia me vio y le hice dar a conocer y dudo mucho pues por que nos vio y dijo que se veía que éramos una familia seria y respetuosa. En fin lo más que me duele que mi hijo vive cerca del hotel y está también muy triste de la gran calumnia de que acusaron a su mamá de pilla porque por porquerías de toallas que ni me seco con ellas, cuando visito cualquier hotel y entonces yo digo ahora los pillos fueron ustedes el hotel , me pregunto a cuantas personas mas le han hecho esto. Amalia De Jesús Estuvimos una semana, no pedimos ni que nos limpiaran el cuarto, incluía desayuno y nos dejaron sin desayuno 3 días, por que ya a las 9.00 era tarde. Cuidado, hoy fui yo, mañana puedes ser tú. Que lastima