Holiday Inn Dubuque/Galena

Comentarios destacados

• NEGOCIOSALVUELO1

  31 julio 2014
  Buena alternativa

  El hotel está muy bien ubicado, seguro, con unas habitaciones cómodas y aseadas, excelente parqueo y un muy buen servicio. El internet era de muy buena calidad. El personal es muy amable. El restaurante cierra temprano pero está la alternativa de una pequeña tienda junto al lobby para comprar algunos snacks y bebidas. Definitivamente volvería a hospedarme allí.

  

• Ankenymuncle

  09 septiembre 2020
  Very good stay

  Awesome location. Easy walk to casino, museum or Riverwalk. Also restaurants and bars just down the street. The shuttle ran till 11, which was convenient. Room was comfortable. Parking free and easy. Could not ask for much more.

  

• BorneoMel

  26 septiembre 2020
  Great COVID mitigation plans in place

  This destination was part of a wonderful two-night, three-day trip for two adults from Chicago. In the time of COVID, we found this hotel did a great job of making amenities available in a way that reduced the chance of spread, and that they were better than many of the other places in the downtown area. Strongly recommend this hotel as a place to stay if you want to explore Galena and other locations on the IL side of the river or the IA outdoor activities. I would go again to see more of the area.

  

• CycloneGirl1988

  11 octubre 2020
  No Parking and Stray Sock

  We had two rooms and we stayed one night. Check in was great. We departed for Loras graduation festivities and when we came back about midnight, there were no places to park in the ramp or on the street. When I went in to inquire, I was told yeah...those oversized vehicles the railroad workers use really take more than one space each. No solution was offered. I asked if we could leave our car at the front door overnight and they readily agreed. They didnt take my name or room number. So if they needed it moved for any reason they had no idea whose car it was. Yesterday morning as I was packing up, my foot touched something under the bed and it turned out to be a stray black sock. None of us had black socks with us. Ewwww. In the time of a pandemic when hotels are promising to be extra clean, this is not acceptable! We couldnt get out of there fast enough. Never staying there again. Do not recommend.

  

• Steve B

  29 octubre 2020
  We stayed with 400 barking dogs

  Upon our arrival, we found that there were 400 dogs staying here. We complained about the barking dogs (kept us awake) to no avail, and would not have stayed there had we known. Holiday Inn customer service initially told us we would get a refund on 1 of our 2 days (could not find another hotel, and this was acceptable to us which showed some semblance of customer service), but later we were informed that HI "upper management" or as I call it "mis-management" refused the credit, and as I went up the ladder with my complaint (now have spent over an hour on the phone) I was told the head of the department didn't take customer calls. The head of customer complaints not wanting to talk to an unhappy priority member? They said it is a dog friendly hotel, so we should have known...yes, always blame the customer. I'm ok with a dog here and there, but not 400!! Everywhere we went there was a dog! No parking. I was told "sorry" by hotel folks. Real bad Holiday Inn, real bad. we have stayed there before, and liked it. This definitely left a very sour tasted in our mouths.