Holiday Inn Cleveland Northeast - Mentor

Comentarios destacados

• marisaines2016

  08 septiembre 2016
  mala experiencia

  estuvimos alojados desde 1/9 al 5/9/16. las instalaciones del hotel LOEWS MIAMI BEACH son muy buenas ,aunque estaba en remodelación, pero lo que más me molestó es que tanto almundo.com y el mismo hotel no aclaran lo del tema de WIFI GRATIS. Si dice eso se entiende que es gratis, y no que al hacer el checkout me cobraron U$S 26 por día porque dicen que los servicios de playa y wifi estan incluidos ,pero no pagos!!! Aparte cuando ingresamos al hotel nadie nos aclaró nada de esto Y otro tema es que hay refrigerador en la habitacion, pero tiene llave y tengan cuidado porque si piden la llave y tocan algo de lo que esta adentro,cada producto tiene un sensor que apenas lo movés te lo cobran aunque no lo consumas ME DECEPCIONO TANTO ALMUNDO.COM COMO EL HOTEL

  

• SHOWTIME051079

  18 marzo 2020
  Home away from home for school training

  I had very nice time staying here for a month, the staff was excellent & i had no issues during my time here. Great Hotel with a nice restaurant & bar inside, food was great & had a nice variety on there menu to choose from. Rooms are a nice descent size & my cleaning maid Adrain did a very great & fast cleaning job all the time, she was very nice & respectful during my stay. Thank you

  

• rachelb113

  04 julio 2020
  Great staff and felt safe during COVID-19

  We stayed here for 1 night for a baseball tournament. This was our first hotel stay since COVID-19 began. Check in is not completely contactless but it went smoothly. Our refrigerator wasnt working and Michael (shout out to a great manager) came right up to our room with a different fridge and swapped it out. He also helped us and other team parents hang out in a separate room to keep our distance and group small:) His customer service was top notch and much appreciated. They also allowed us to change our reservation and check out a day early when it became clear that our team wouldnt be playing in the finals.

  

• craftinmom

  16 julio 2020
  Excellent Hotel

  This was actually our second stay here, the first was in 2017 when we came to the area with our son to help him apartment hunt for his new job. The hotel was great then but even better this time. Our room was immaculate, extremely important to me during these times! The bed...what can I say besides I wanted to take it home with me! Comfortable mattress and big fluffy pillows...I would return just for the bed! BUT, at 50 I think I will bring a small step stool with me. The bed is 36 high!! Staff did everything they could to make you feel warm and welcomed while dealing with acrylic shields, masks and social distancing! Theres a nice bar and grill right next door that had outdoor seating, was nice for a relaxing cocktail. Breakfast is normally a fee for a nice buffet. Right now it is free and hot breakfast sandwiches were supplied. The morning we were there it was 2 mini waffles sandwiching a maple sausage patty. Not the best but they were trying! Coffee is available in the lobby plus there was a Kuerig and pods in our room. We will definitely use this hotel again when there is a need. The staff is to be commended for the way everything has been handled during these unprecedented times!

  

• cscottram1968

  02 agosto 2020
  Very Nice

  We came for a mini vacation to Headlands Beach. Our stay was enjoyable. Clean rooms. Friendly staff. Close to everything we wanted to do. Thanks for making our trip excellent. I cant speak for other people, but our experience was great!