Holiday Inn Chicago NW Crystal Lake Convention Center

Comentarios destacados

• David A

  09 mayo 2016
  comedor

  me gusto la atencion del personal el servicio de comedor en especial lanatencion de sr silvino pelayo que afortunadamente habla español . . ............................... la atencio es muy importante ya que te dan asesoria y te puede sugerir plazas o centros de entretenimiento

  

• Carlos R

  26 agosto 2018
  Un hotel que discrimina y trata mal a la gente.

  Acudí junto con mi madre a este pésimo hotel pues teníamos una boda, todo fue un desastre ! Desde que hicimos las reservaciones nos debieron haber hecho el descuento de grupo que nunca pasó, en la habitación el detector de humo estuvo todo el tiempo en el piso y nadie nunca lo reparo o lo cambió, nos tenían que haber entregado al momento del check-in una invitación para un evento privado previo a la boda, mismo que nos perdimos por la ineficiencia del personal, y lo más grave de todo es que la bartender del hotel llamada Annie es una persona a qué nos discrimino y nos trato peor que delincuentes, es más los mismos trabajadores del hotel nos comentaron que era grosera, y no era la primera queja que se tenía de ella, intenté ponerme en contacto con un gerente o alguien responsable desde el sábado por la madrugada y es momento que nadie se ha comunicado ni siquiera para disculparse, el trato fue tan racista por parte de Holiday Inn Crystal Lake que tuvimos que llamar a la policía al 911, de la misma manera nos intentamos comunicar con el señor Hasan Ali aparente dueño del lugar y la gerente María Cruz y tampoco se comunicaron hasta este momento. Creo que fue un error haber elegido dicho hotel habiendo tantas opciones para hospedarse, aún y cuando las instalaciones son cómodas aunque NO SEGURAS con respecto a los detectores de humo, el trato de la bartender Annie fue de discriminación y grosería logro.que Holliday Inn nos hiciera sentir más que incómodos y poco disfrutamos de nuestro evento. El trato es poco profesional y hace una estadía nada placentera, desagradable y nos orilla no solo a JAMAS visitar de nuevo un Holliday Inn, si no también a difundir el mal trato que sufrimos independiente de las acciones legales que tomaremos. Concluyó diciendo que debemos celebrar la diversidad comprometiéndonos a respetar e incluir a todas las personas, todos merecemos ser respetados y tratados sin prejuicios sin importar el color de nuestra piel, religión, nacionalidad, etnia, sexo o preferencias sexuales o discapacidad y créanme les falta mucho por aprender y poner en práctica lo anterior.

  

• kek

  02 septiembre 2020
  Good stay

  I recently stayed here for a couple nights while moving. Check-in process was very quick. The remodeled room/bathroom was spacious and nicely done with a fridge, Keurig and flat screen. Bed was very comfortable. Despite signage everywhere touting their full service bar and restaurant, neither were open. There was a small bar/restaurant operating on "the Deck". Limited menu but burgers, grilled chicken sandwich and chicken ceasar wrap were pretty good and not at all expensive. Staff service was very good. The seating area appeared tired and could use some housekeeping attention, leaves and dead bugs blow in from outside. This property has been open a long time in the area and has great employees/service. Hoping they make it thru this pandemic!

  

• TravelingBlackHawks

  26 septiembre 2020
  One night stay.

  We had a weeding to attend and decided to stay at this hotel. Check in was quick and easy and the people at the front desk were welcoming and friendly. The hotel lobby was extremely clean,our room was very clean as well. Definitely would stay here again if the need arises. Only bummer the bar was not open and we wanted to get a drink before we had to leave for the wedding.

  

• nicksK9034AG

  02 enero 2021
  DO NOT STAY HERE! OUR SAFETY AND HEALTH WERE IN DANGER!

  Where to begin... I made reservations on December 30th to stay at this hotel. I called that day saying if it was possible to get a nice room because I planned on proposing to my girlfriend on New Years. I spoke with a manager and he said he would put us on the top floor in RM 615, looks over the lake its a nice room, okay perfect. We arrive at 4 PM on December 31st, staff was nice and said oh yeah I remember you, putting you in RM 615. Gives us the keys and we head up to the room. Get to the room and it hasnt been cleaned theres peoples belongings in the room. We go down stairs tell them that and they go oh sorry about that, well put you in a temporary room, have it cleaned and then you can go back in that room. An employee by the name of Austin goes we have no cleaning staff they left for the day so Ill try my best to go clean it for you. We said okay. He grabs a cleaning cart and heads up to the room. We grab our stuff and go to RM 520, the temporary room we were supposed to wait in. While waiting we head down to the pool area where our friends were. Get to the elevator and the elevator stops at level 4, Austin gets on the elevator and goes to the front desk obviously not cleaning the room. We wait an hour and go to the front desk seeing if the room was cleaned. Austin says were busy I didnt have time to clean it so youll just be staying in RM 520. Well we didnt have a choice so just said okay. We hang out by the pool, then go upstairs to our friends room and celebrate New Years. We celebrated and said hey lets go back to our room and have a good time. We all head up to our room 520 and the safety lock is latched on the door and the tv is on. I knock and someone says hello. My safety was being jeopardized and I felt in danger at this point. A woman around the age of early 20s opens the door. I walk into the room and my girlfriends and Is belongings are all scattered around the room. This girl went through our backpacks, our wallets, everything. Everything was every where in the room. At this point I am beyond angry. I tell the girl to get her belongings and to get out of the room. She goes I understand if you feel uncomfortable please just lets all just calm down. You could tell she was either on something or drank things. Which she drank our alcohol, there was a cup of ours in the sink that smelled like Jack and coke, and 18 of our seltzer drinks were missing. After all heading down to the front desk, no one was there. I head back to the room where I find a young Mexican girl that worked for the hotel. She was the 3rd shift person taking over for the night. Shes on the phone with the GM Renee, telling him what happened. She had no idea what was going on. I am beyond upset at this point and she says were moving rooms again, to RM 526. I said no were not moving rooms again. This is your guys fault this is the second time we would be moving rooms so no we are not. In a loud pissed off matter I tell her this is all BS and you guys need to work on your communication. She gets upset walks away crying and heads back down stairs. She goes the GM will be here in an hour. At this point my health is being questioned because a random person was laying in our bed, who knows if she has COVID. My security is being questioned I had a random person in our room going through things, I dont feel safe what so ever, I feel in danger and they did absolutely nothing to make that better. Around 1 AM rolls around and the cops show up. We all head down to the lobby and explain to the cops what happens. They take our name, birthday and address down and then leave. Around 2 AM everyone heads back to their room. My girlfriend and I say well we arent sleeping on this bed lets go get new linens. We go down to the lobby and the 3rd shift Mexican girl and assuming the GM Renee are outside having a smoke break. They come in and the first thing he says to us is are you in RM 520. We reply yes why. He goes you need to grab your things and leave right now. I go excuse me. He goes you disrespected my employee, leave now. I go we came down to apologize to her. I took my frustration out of her and wanted to apologize. So I apologized, she accepted. We go we just want new linens, he gave us attitude the entire time and was passive aggressively apologized for their mess up. We explained to him what all happened and he goes sorry, well comp your room. Yeah thats the least you can do. He gets us new linens, and around 5 AM we are up in our room. I couldnt fall asleep because my health was in danger, my safety was in danger, I didnt feel safe and the GM did nothing to make things right.