Holiday Inn Chicago Matteson Conference Center

Comentarios destacados

• LuzStellaMia

  19 mayo 2014
  Buen Hotel

  Buen hotel, con cuartos comodos, buena recepción, estacionamiento. Como muchos de los hoteles en Estados Unidos, no tiene el desayuno incluido, pero tiene un restaurante que sirve desayunos y el café es gratis.

  

• regulartraveler5

  30 octubre 2019
  Rarely write a review but this time it was necessary

  I provided 1 star because our meal at Bar Louie's was great. Otherwise, everything we experienced at this hotel was our most poor experience after having stayed at many, many hotels of varying price points. When booking the hotel we were given the option for an early check-in request which we accepted because we were attending a family event. We arrived 1.5 hours early and were told to come back closer to 2:30 because rooms were not ready yet. Check in was 3. We came back at 2:55 and were told our room wouldn't be ready for 'a while'. When we asked how much longer we were told 'I don't know'. After expressing our frustration they gave us a double room instead of a suite. The double room had dirt on the bed and when pulling back the sheets, someone left garbage in the bed. We asked for a new room. The next room was better but outlets didn't work in the bathroom, the bathroom had hair on the floor and the ironing board was broken. The hot tub was out of order and the pool was hard to get to. The hotel itself had newer carpeting but the rooms and hotel in general are not as nice as the pictures might appear. We were unpleasantly surprised by our stay and will not return to a Holiday Inn again in the future. The staff seemed unphased by criticism - something they likely hear often.

  

• worldoyster31

  19 noviembre 2019
  Underwhelming but comfortable

  Let's start with the good - my stay at the Holiday Inn Matteson wasn't bad. The reality is in comparison to other Holiday Inn's I've stayed at, it was disappointing. First, in terms of location the hotel is not situated in the most beautiful surrounds. Vast concrete car parks with abandoned stores in the locality. The hotel itself is huge, but empty! The decor is dated and the room itself had seen better days. On the up side, because it was so empty the hotel itself was really quiet. Another positive thing is the staff, who were really friendly and welcoming. They are a highlight of the hotel. Would I stay here again? Not likely, unless there were major renovations to the hotel.

  

• kwarmackii

  01 diciembre 2019
  Clean and convenient place to stay.

  I grew up in Matteson, IL and granted the community has declined over the years but this hotel has remained a great place to stay. Customer service at check in was phenominal, the cleaning staff did an excellent job and the room was very clean. We did not have time to enjoy any amenities on the property because we were in town for family togetherness. If youre anywhere in the Matteson area and need a place to stay, you wont be disappointed with this facility.

  

• ItNeverFails

  16 marzo 2020
  Here We Go Again...

  Unfortunately, this is our recommended /sponsored hotel due to proximity to corporate. I have stayed at this property approximately ten times and haven't been disappointed yet; There is ALWAYS something wrong in every room that I've stayed in (drains are clogged/slow, dirty carpet/floors, bathroom not cleaned properly, shower doesn't work, desk chair is broken, refrigerator doesn't work, outlet plugs don't work, HVAC unit doesn't work properly or is very noisy, door keys don't work or entry door handles/panels are broken, mattresses need replaced or turned, one of the two elevators always appears to be out of service, etc.). I've stopped calling/visiting the front desk because it just doesn't get resolved. This hotel is in desperate need of a remodel and a GM that could bring substantial change to maintenance and housekeeping. Unfortunately, this is currently our only choice for accommodations. Maybe I can sleep in my car...