Holiday Inn Auburn - Finger Lakes Region

Comentarios destacados

• Jan Michael N

  30 septiembre 2019
  Disappointing

  I have stayed in this hotel over the years. It has always been quiet and cozy if not older. Recently they did a renovation and it is beautiful. But there are some disappointments. Staff is in need of updating. Not enough staff. The new doors on the rooms slam shut and are heavy and noisy. My room had a thermostat that did not function. The radiator let water on the floor carpeting (and this is all new equipment). The original restaurant is gone and a new one is there that is very limited in selection for breakfast. The entire experience was so-so with the exception of the bed mattress that was new and extremely comfortable.

  

• mims p

  31 enero 2020
  comfortable and awesome service

  Stayed 2 nights at the Holiday inn Auburn, I usually dont stay at full service hotels, so this was a pleasant surprise. From the time of check in, Patti was so nice, very friendly and accomadating, breakfast was wonderful and josh gave us many reccomendations about the area and what to see. I heard the hotel has gone through a major change from renovations to a new manager -Roshan. From what I saw the hotel is kept up, the rooms are so clean, the facilities are immaculate and customer service is exceptional. Keep up the excellent work.

  

• barb5002019

  21 agosto 2020
  Nice stay

  Spent the day at Mirabeau spa and didn't want to pay their hotel prices so this was a 10 minute drive alternative. Hotel is updated and clean. Check in was easy and I checkout on my phone. They provided a simple bagged breakfast in the am. Room was quiet and bed was clean and comfortable.

  

• Ratboy859

  09 septiembre 2020
  Good Stay - Thank you for the efforts during COVID19

  We stayed during the Labor Day Weekend due to a family loss. The front staff was very helpful and understanding. The room was comfortable and we slept well. The COVID19 put a damper on things - not the HI's fault, but all was well. Because we stayed for three nights - maid service was not an option. That was NOT a problem for us - we understand. Otherwise, all was good considering the current situation. Yes, I would come back and stay in a heart beat. Thank you for allowing us to stay during these interesting times.

  

• traveladvice21

  14 octubre 2020
  Extremely disappointing

  I typically try to stay with the brand hotels that I am a reward member and usually prefer Best Western because they tend to be consistently good. On this trip, my friend and I decided to stay at this hotel based upon it's location to where we would be visiting. We checked reviews and overall, most were fairly good. Our check-in experience was timely and the (new) front desk clerk was very friendly and fairly knowledgeable for only being on the job 2-3 days. We only asked 1 thing that she said she wasn't sure of but could look into for us. We arrived in our room to find the bed sheets to have pieces of dirt or what looked like tobacco on them. We carefully inspected it and brushed it off, knowing the hotel was full and we would not be able to get another room. Upon going to bed, we turned down the thermostat to 62 because it showed at over 80 and was very warm. Overnight, the room got unbearably hot and neither of us slept well. When my friend went to shower, we were missing washcloths. We tried to call the front desk but the phone in room did not work. When we left the hotel at approximately 9:30 am, we advised the female front desk person on duty about the washcloths and that our air conditioning did not work. She was apologetic and we were assured that she would send someone to room shortly to fix it. I also asked about adding my IHG rewards# to my reservation, which she said she would take care of. We went about our day and returned about 12 hrs later, only to find that our room was still 84 degrees and no one had been there to fix it. I went down to the desk (because again, the room phone wasn't working) to be greeted by the same friendly person that checked us in. I advised her of our problem and asked if someone was available to come and look at it. We already slept poorly one night and we really didn't want a repeat. She sent a maintenance man up right away to look at it, who was in and out in less than 10 min, stating he "reset the compressor and it should start to cool down in about 20 min." About 30 min later, it still was the same temperature so my friend called from her phone to report it still was not working. They said that maintenance was now gone for the evening and sent a (dusty) desk fan with someone who stated they would have to look at it tomorrow. Upon checking out, we asked the front desk person, Brittany for a manager or to speak to someone about the problems with our room and we were told that they were not available. Brittany assured us that she would not close out our reservation and that the manager would contact us later that day or Monday am. prior to charging the card, as we wanted to find out about being compensated for being extremely uncomfortable the entire time and we also wanted to pay with two credit cards. I contacted the hotel Sunday night and the person on duty stated that the manager was not available until Monday. As of Monday evening, no one had contacted us so I tried tp call 6-8x and kept rotating through the queue but could never get a live person. I checked my credit card on Tuesday and noticed that I was charged the full amount. I then received a credit for the full amount and but then I was charged again, less a small "credit". I'm assuming as their way of resolving but never heard from the hotel manager at all, via phone or email. My friend tried to call the hotel Tuesday afternoon and was very rudely asked by the front desk clerk "did you even report it to the desk?" She was also told that the manager said she already took care of it and refused to get on the phone to speak with her. We are both absolutely shocked by the lax attention to our concerns and dissatisfaction with the hotel, considering we paid more to stay with a hotel we thought took pride in their properties. Just the fact that the manager refused to talk to us tells me all I need to know. My friend is a nurse and we both work with the public and have been considered essential through the entire pandemic, so this getaway was to relax and try to enjoy some sort of a break. While we understand that things break, we gave them 12+ hrs to resolve the problem. We made them aware and nothing was done. And then at best, we were treated rudely and questioned as to what "we" did to resolve it. I have had one other experience with IHG in the past that was less than mediocre and my friend travels several times a year, so I can guarantee that we will think twice about recommending this hotel or booking with Holiday Inn again.