Holiday Inn Airport - Fair/Expo

Comentarios destacados

• janethZ1659FM

  13 octubre 2019
  ADOS Conference

  This visit exceeded my expectations! The staff was accommodating as was the rooms. Shuttle service from airport a plus. Being a IHP member a PLUS! The price was great. Located near restaurants as well as public transportation to downtown Louisville.

  

• Thebruders

  30 diciembre 2019
  Traveling home

  Stopped in for the night on our way home from Florida. For the most part the hotel was nice, staff was courteous and helpful. We had dinner in KEMS and the food was very good. Carpeted halls could use update (at least on 2nd floor) our room smelled like Chinese food like someone had just been in there with carry out and bathroom floor was sticky. Other than that the room was clean and nice. We paid extra for the breakfast vouchers which incidentally do not include your beverages, even coffee. The buffet was sad looking, the food had been there for a while and there were greasy handprints on the sneeze guard. As a result we ordered off the menu. Overall our visit was not bad, but definitely could have been better.

  

• Hydruland

  16 enero 2020
  Great location but bad experience with food service

  Have stayed at this location several times and usually excellent but had an issue with food service last visit. Wenty down to have dinner at the resturant and first issue was that I was not approached for several minutes. Was finally approached and placed drink order and tried to order fish tacos but was told out........what?? Ok, things happen, oh well! Ordered an appetizer and entre but did not come out until 75 minutes after ordering. Looked around and there was at least 15 tables waiting for food. Overheard that there was only one person in the kitchen! The three girls serving were running out of the kitchen as the food came up, felt bad for them as they were getting grief when it was not thier issue.

  

• kevinccc

  27 marzo 2020
  BAIT AND SWITCH AFTER A BOOKED RESERVATION !! THEY CANCELLED MY RESERVATION & SAID I COULD RE-BOOK FOR 4 TIMES THE PRICE

  STAY AWAY !! After comparing prices on the hotel website & Expedia, I found them to be identical. I booked with Expedia to get the points. A few days later, Expedia said "The hotel has cancelled your reservation." When I spoke to the manager at the hotel (Roy), he said "As the Kentucky Derby is that weekend, we can do what we want." When I told him that I can't get any other hotels at this price ( $175 per night x 4 nights), he said, "I'll give you one here for $800 per night." I said "Is that important enough to take advantage of one customer to make extra money?" He chuckled and said "We did this to 8 other people as well." When I asked for the name & number of his supervisor, he hung up. I then tried dealing with IHG ( the corporate end of the hotel ), and got the complete runaround from four different people for a week. Eventually, a Miss Natti (case manager) said "A hotel can refuse service for any reason." When I asked if that included race, disability, or price change, she just kept saying "A hotel can refuse service for any reason." I kept asking what would be a "Reason", but she said, "We're not responsible for what the hotel does." The total amount of time spent on calls and letter writing has exceeded 11 hours thus far. IF YOU WANT TO HAVE A CONFIRMED BOOKING, DO NOT BOOK WITH THIS HOTEL. THEY WILL PRICE GOUGE & BAIT AND SWITCH.

  

• 246chelseag

  12 marzo 2021
  Overnight Stay

  We were in Louisville for the NASP State Archery tournament. We had the best experience during our overnight stay. The hotel lobby was clean and obviously well maintained. MJ was working at the front desk. He was extremely kind and very helpful. You can tell by his attitude that he takes pride in his job. He was so nice to every guest and greeted everyone with a genuine smile. The rooms were immaculate and well kept. I would absolutely stay here again. They also followed all CDC guidelines regarding Covid-19.