Hilton Promenade at Branson Landing

Comentarios destacados

• Susan H

  09 julio 2014
  mi experincia

  con este comentario voy a tratar de expresar con absoluta sinceridad la experiencia vivida en sus instalaciones y les digo que fue realmente satisfactoria, y no dudaría en disfrutarla de nuevo así como tampoco dudaría en recomendarlos a mis familiares y amigos, los felicito y continúen progresando, muchos éxitos.

  

• Flor441

  22 julio 2018
  Pesimo servicio

  Ha sido el peor hotel que me he hospedado, me hospede el 4 de Julio y el 5 en la mañana veo que me cobran de nuevo la habitacion, cuando hablo con las recepcionista nunca supieron que paso, me atendieron de mala gana tuvieron que hablar al manager el cual quedo de regresar el dinero en el transcurso del dia lo cual no ocurrio, el dia 7 veo que me vuelven a cargar la segunda habitacion que rente y cuando hablo al hotel el personal de nuevo de mala manera no me resuelven nada por que era sabado, el lunes vuelvo a hablar y despues de mil veces por fin aceptan que me cobraron 2 veces las habitaciones pero antes de eso dijeron que me habian devuelto el dinero en efectivo, lo cual fue mentira, cuando por fin aceptaron su error por fin tuve mi dinero de vuelta, el peor hotel no lo recomiendo, el peor servicio con personal poco amable

  

• Razorback11

  06 enero 2021
  All about the Benjamins

  Branson is an annual destination for our Christmas grandkid outing. The Polar Express (one of the great Christmas attractions in the area) is just across the street from this property, so we use it each year for convenience. In order to accommodate our group, we rent a condo with an adjoining room (guys room, girls room, common room). Getting the room setup is almost impossible on the phone (it is impossible online). I always end up having to speak to a supervisor with Hilton reservations in order to get the reservation. This year, the general manager of the hotel actually called me to confirm my accommodations. THEY STILL GOT IT WRONG! Due to past experience with this hotel, at check in I questioned my rooming assignment. I DID NOT HAVE ADJOINING ROOMS. This is the whole point of the trip, to allow the grandkids to interact while having separate sleeping spaces. The rooming issue was finally resolved, but not until I dealt with the usual rude attitude I typically encounter at check in at this hotel. The only thing this staff has been trained to do is to be sure to get your credit card info FIRST so they can get all their money. To save space I'll just say that the room itself was dated, run down, and needed repairs. Trouble flushing the toilet. Stained carpets. One bedroom had been "converted" to hold two queen beds by shoving one of the beds against the desk making it impossible to get in that bed from both sides of the bed. It's a shame. Great location with limitless potential. But, you are only as good as your people (staff), and this place ain't great! Next year we will relocate to Big Cedar, get a two bedroom cabin and make the drive into town and fight the parking. It's just not worth the frustration to keep fighting the staff at this hotel while paying premium prices for average facilities.

  

• 69landonn

  23 enero 2021
  Awful!!!!! Do Not Stay Here!! Sara Manager is rude and a liar! I had no hot water in a condo I paid for. (3 kids)

  I checked in and realized hot water wasnt working I waited and after 5 hours no Hot water at all!!!! I couldnt bathe my kids etc!! They told us to wait in maintenance man or leave! Told me they had no other rooms and it was a lie ! I found one then they told me it wasnt cleaned and I get a call back saying it was a mistake. I get my kids packed up go up two floors and it was not cleaned! I am now stuck in a dirty room with pee stains and hair all over sheets with my babies! This hotel and Priceline do not care and its not Leah to make a person pay for room with 6 hours plus with no hot water! I am calling an attorney and health department Monday !! This place is a joke!! Especially with covid it is a violation for sure!!!

  

• USTrvlr12

  07 marzo 2021
  Great stay

  Stayed here for the 2nd time and had another wonderful stay! Highly recommend staying in the main building with the pool and Big Whiskey inside. Highly recommend and will stay here again in the future!