Hilton Knoxville

Comentarios destacados

• A5779ACleonardos

  15 enero 2021
  Nice service Travis Thornton

  Thanks Travis Thornton, for your good service. It was my first time in Knoxville and Travis help me with some question about the city. Also, Thanks for your service and keep doing a good job Leonardo.

  

• Hammons1987s

  17 enero 2021
  Horrible

  Horrible housekeeping, my room had bed bugs. Housekeeping was friendly but took forever to bring my towels and didnt give sheets for 2 week stay. Management would not return my calls. Will not go back

  

• nickynicole1011

  25 enero 2021
  Great Service

  Travis Thornton consistently provides great valet service. Also very welcoming whenever I am staying at this location for my business trips. The hotel is in a great location. It is nearby many restaurants and even has a Starbucks inside the hotel, which is extremely convenient in the mornings.

  

• X1611SSbills

  16 febrero 2021
  Bill Smith

  My valet Bailey Bernard was excellent. Very helpful and always hustling. An extremely polite young man. He had a very positive attitude and made a point to open and close our doors for me and my family.

  

• Predman1

  18 febrero 2021
  Be careful, they are deceptive and will not do what they say which can cost you extra $

  It is one thing to complain about cleanliness, rude hotel staff, or even an uncomfortable bed. But in my case, I am out an additional $100. I have stayed at the Hilton Knoxville Downtown hotel many times over the years and have never had a problem. However, please note, that they do not provide you any type of complementary breakfast as most Hilton brand hotels do these days. On my most recent stay, I booked a room for 2 nights, not knowing how long our job would take. I had two additional co-workers staying here as well. We were able to complete our job quicker than anticipated and we told the hotel clerk when we checked in, that we would be checking out the next day (over 24 hours notice). She said she understood and would adjust our reservations accordingly. Long story short, they charged each of us an early checkout fee (the cost of an additional night). When I called and spoke to the hotel management, they were very rude and unprofessional and stated they would not take my word over what was noted in the system. They stated it was corporate policy to not adjust reservations less than 24 hours. I filed a complaint with Hilton corporate and the confirmed that they would not be refunding any fees. I will not be staying at this hotel or recommending any of my 500 plus staff stay at this location in the future.