Hilton Garden Inn St. Charles

Comentarios destacados

• M8793PJdeborahm

  24 febrero 2020
  A Great Place to Stay

  The hotel is beautiful and the staff are a pleasure to work with! From the time we arrived we were greeting with a smile. The fireplaces were going and there was fruit flavored water and coffee in the lobby. Everything was great

  

• Traveling_Man2691

  01 agosto 2020
  Great service

  The hotel was nice and clean and one young man at the front desk, Trent, was super courteous and helpful. Rooms were nice and this location is great too. We enjoyed our stay very much and will come back if in the area.

  

• torpdo

  17 agosto 2020
  Nice

  A quiet hotel in St Charles, IL. The pool was open but not the hot tub. The room was clean and fresh. The bathtub was deep (I liked it!); however, I had trouble turning off the water so it dripped (I did notify the front desk upon my departure). The restaurant offered a limited menu for breakfast but it was very satisfying (eggs, choice of bacon or sausage, choice of fruit or potatoes and a beverage).

  

• KACA0623

  05 diciembre 2020
  I lasted an hour here until I walked out. Absolutely Trash.

  Buckle up for this hot mess.I booked online a 1 King bedroom suite, from pictures and the description of the room, i booked and agreed to pay the price of a suite. I wanted to treat myself to a better room. No harm in that, right?I had a lot of stuff with me and when I walked in the lady behind the front desk was Blonde, middle aged, seemed irritated and was not wearing a mask. She barely tried covering her face. If management is reading this, I encourage you to check your security cameras from front desk around 2:25-3:00, and youll see what i mean. She handed me my key and i went to my first room. I walked in, it was just a King. No sofa, no suite anything. So, she gave me a room that would cost me less but paying a suite price. I called and doubled checked, and said that I booked a suite and if there was any confusion, to where she replied WE DONT HAVE ANY SUITES AVAILABLE. To I reply I was able to book one online, and that it was never communicated to me through my reservation that there was none available. So..... You just put me in any room that required the least amount of effort on your end just to be done with the check in? Ok, cool, my fault, right?I go back to the desk for a second time and she was like actually im glad you came back because your card actually declined. She said it so proudly like she wanted me to feel crappy. Until i showed her my booking confirmation and the fact it said paid in full... then she miraculously changed her tone to oh it actually said the balance is $0 so it was paid for I guess.... handed me new keys and didnt even mention the whole fit of her saying we dont have suites available that she just told me minutes prior over the phone. I go on to round 2 of going to a new room. She puts me in a Handicap Assessable King room. So, its just a bigger version of a King. I personally dont feel comfortable taking those rooms just in case someone in need actually needed it. Its also AGAIN not what I agreed to pay for. So, i call again to explain, and she just goes Well i dont even do front desk, I am just covering someones shift, okay! Like thats my problem? She said Let me get a front desk person to deal with this and we will call you back in a few minutes. I worked in hotels for 8 years. 3pm was approaching which I know thats. shift change. She was waiting for her shift to end to pass it off to someone else so she didnt have to handle this situation any longer. of course 2:58, she calls and just says okay your keys are ready bye. Rude. I go down, and as I expected shes gone, and a new person is at the front desk. Of course nothing was communicated from shift to shift, that would make too much sense? So the new front desk guy seemed lost, I explained everything. He puts me in the correct room (102). When I walked in I was like thank god... Until... The main light was out and then I opened the fridge... I have had it. I called front desk YET AGAIN. Explained everything and I just said screw it i cant stay here, and I need a full refund. The guy at front desk said okay ill check you out. This is so embarrassing. I didnt get one apology, sorry for the inconvenience, nothing. I asked for the gm card, and said i have to wait a few days for my full refund. I showed him the picture of what was in the fridge which i will link below as well. This was embarrassingly bad, and I 100% Guarantee you the lady didnt even record what 3 rooms i entered, and they are just going to be left for the next person to check in not knowing someone was in there even briefly. Especially during covid, your cleanliness standards are horrendous.

  

• ua1flyer

  07 marzo 2021
  Met and exceeded expectations!

  When I book what I call mid- level hotels , ( Marriott courtyard, Hyatt place etc) , I always prefer Hilton garden in for so many reasons. Much better food, consistently good service, nice clean and comfortable rooms, business center,pool etc. I especially like the way they they treat members with status. I am a diamond and they even have reserved parking in front of the hotel for diamond members. I found everyone I came in contact with ( front desk,cook, maintenance etc) to be friendly ,accommodating and genuinely concerned about the guests. I look forward to my next visit. Great value!