Hilton Garden Inn Sacramento Elk Grove

Comentarios destacados

• M3744PSmarial

  11 agosto 2015
  buena ubicación

  Trato amable, el hotel limpio y que hay restaurants y tiendas al rededor.. y también nos ayudaron a buscar lugares donde ir a conocer, conocimos San Francisco, fuimos a los globos muy bonita experiencia y el hotel sus camas muy cómodas sobre todo me gusto eso gracias por sus atenciones....

  

• jdmpro1

  07 marzo 2020
  Cleanliness

  Hotel lobby once we arrived I noticed the floors were dirty. Elevator and rooms were dirty. Had to cancel my stay and book another hotel due to the staff inattention to my requests. I don't think I'll be staying at this particular Hilton again.

  

• jaxnmary2020

  16 marzo 2020
  No respect for a guest

  Our stay started out great until this evening. We have our entire family staying at the property for a wedding and decided it was easier to grab some takeout and eat at the hotel together. We started eating in the lobby when an employee asked us to take our food and move that this portion of the lobby was part of the cafe. This lobby had not one person in it! Are you kidding, we cant eat in the lobby. This is exactly why we rarely stay at a Hilton property, the customer service leaves a lot to be desired. Phone calls and email to management were never returned!

  

• horse-ridingaddicted

  15 octubre 2020
  Horse Show Trip

  I came to Elk Grove for a horse show. This was during COVID-19. The hotel staff was friendly. We didn't go to the pool because of COVID-19 but it looked lovely. The hotel was very comfortable after a long day of showing and is in the middle of a busy plaza. Out of all my horse show trips to Sacramento, I liked this hotel the most!

  

• sandyf900

  24 febrero 2021
  Lichee should train all Hilton employees

  I am a Gold member (3 stays away from Diamond) with Hilton. I have been to many hotels, some good some bad. This morning, I walked to the lobby to check on any breakfast, I was not in the best mood. As I turned the corner, this delightful, happy woman greeted me offering me coffee. I am in the service industry too. She made me realize why greeting customers with a smile and happy good morning really makes a difference in a customers stay. She made a difference in my mood. Although she was probably younger, I felt like she was my mother looking out for me......and who doesnt want that? Lychee should train the entire staff on hospitality.