Hilton Garden Inn Richmond South/Southpark

Comentarios destacados

• 802rodrigoh

  20 junio 2018
  Buen hotel, bien ubicado

  Muy buen hotel para ir de visita y negocios en la zona Es muy cómodo y el personal muy amable Esta cruzando la calle de un centro comercial con Cinema, ademas hay muy buenos restaurantes en los alrededores cercas, que se pueden llegar a pie

  

• Kavkaz67

  20 julio 2020
  Disappointed

  Choose this hotel even though it was a bit pricier than comparable hotels in area specifically for pool and gym. Pool was closed for cleaning and gym AC did not work. When I complained to attendant she seemed unconcerned. Next time I will drive extra miles to Short Pump area.

  

• kellyanny

  28 octubre 2020
  Was ok

  I am a Hilton person through and through. I will say that the staff was very friendly, even accommodated me checking in early. The hotel is in a great location, plenty to do. There is a Panera next door too! A target very close, plenty of places to walk to. The hotel itself could use a little updating but still a good stay.

  

• andrewtc77

  03 enero 2021
  Simple But Ok

  Stayed here twice; once on my way to GA and once on my way back. The bed was very comfortable. The rooms are a little older but for only staying a night its fine for the price. No food on site due to the Covid pandemic which was expected but enough for places deliver using Door Dash or Grubhub. Only thing I wish they had was snacks & bottled beverages in the lobby but not a big deal. Staff was friendly and helpful.

  

• R9239DZpaulp

  18 enero 2021
  If you are looking for a good place to eat stop here,If you are looking for a good hotel, keep driving

  Arrived Saturday about 730pm after driving up from FL. Nice enough hotel on the outside and lobby. Got to front desk and no one was there.Waited a few minutes before doing the"cough" to see if they were around.Woman emerges from office and says "Can I help you?". No Hello, No Welcome, No Hi there, just"Can I help you?" Thought I had accidently stopped at Hardees not Hilton. Entire interaction with her was cold, never looked up from desk, except to check her emails on her Apple Watch. Left the account open on the credit card scanner= i saw it as I walked away and took care of it. Got to room, thermometer read 60 degrees(on January 16) with A/c blowing at full blast. Went to call desk, phone in room did not work at all. Turned on tv by hand, remote didn't work. Wanted to order food from hotel restaurant and was told I had to come to lobby to even see a menu- couldn't send one up, couldn't give you one as you checked in. As I was standing at counter with the broken tv remote, she sends the engineer to my room to fix the remote that is in my hand at the front desk. Only saving grace is Jane the bartender and the food there. She was funny, engaging, she asked how it was going and I told her and she apologized .She even called my cell phone when food was ready and tossed in a free brownie sundae .Eat here, sleep elsewhere Front desk staff is rude, incompetent and just does not care about customer service or customer., Called desk from my cell phone 3 times as my room phone was broken- each time took at least 6 rings to answer. Solution to broken for broken phone was "I'll tell them in the morning." Avoid this place unless you enjoy feeling like you are a bother to them, instead of a paying customer.