Hilton Garden Inn Richmond Innsbrook

Comentarios destacados

• Manuel T

  06 octubre 2015
  Buen hospedaje

  Las instalaciones y en especial las habitaciones son muy cómodas y acogedoras. Durante la estadía fueron amables y acogedores desde el inicio y nos ayudaron con los registro y solicitando los taxis. La limpieza y privacidad de las habitaciones muy bueno, se puede descansar, lamentablemente el clima no ayudo en mi estadía para disfrutar de las instalaciones como piscina, y el parque , porque empezó a llover y bajo la temperatura.

  

• coanetinc

  18 agosto 2020
  Very good start to finish

  The hotel is in a nice west end location, close to short pump and adjacent to a handful of restaurants. Noticeable was the warm, helpful front desk staff, day or night. The room (a studio suite for a modest up charge) was well laid out and very clean. They were solid all thru the hotel re: Covid protocols which was appreciated. They had a nice grab 'n go bkfst. which was adequate to the task.

  

• SuziQinTexas

  07 diciembre 2020
  Older hotel that seems to be well taken care of

  This hotel appears to be older and it was disappointing that the pool was closed, but the manager on duty (wish I knew his name) was very nice and the rooms seem well taken care of. I stayed here two different nights and was pleased with my room each time.

  

• Coach5000

  25 enero 2021
  Good For One Night

  Stayed on business one night in January, and was left with an average feeling. The staff were very kind and professional, quickly recognizing status and explained the hotel well. The hotel as a whole is nice, but quite dated and in need of some upgrades. The guest room was clean, and standard HGI in terms of layout and amenities. The bathroom was clean for the most part, and everything throughout all rooms worked as expected. The internet speed was good, and there were plenty of TV stations to choose from. Overall, the hotel is nice for a day or two, but it does need some updates. A big plus is that there are numerous restaurants in the immediate area and within a couple miles. Interstate 64 is close and 288 is just a couple miles away - so a great location. There are just newer options nearby that are worth exploring.

  

• Rescuetom

  12 marzo 2021
  There are better options in the Richmond Area

  I am a Hilton Honors Gold member with many years of experience with the brand. I recently stayed at the Hilton Garden Inn in Richmond, VA, on a round trip to Florence, SC relocating one of my Daughters. We were towing a U-Haul Trailer. I can attest to adequate parking for 33ft vehicles or truck & trailer. Check-in was simple, but my profile cc had to be charged manually. I was thanked for being a Gold Hilton Honors member and received the obligatory complimentary water, LOL. The property was an older one, and it showed. It was clean but worn. On arrival in my room, I noticed the property did not seem to be using the Hilton CleanStay seals on the doors. We stayed in a double queen room. I traveled with my daughter and 18-year-old son and was told when we requested a rollaway bed that it was not permitted in double queens. This must be a local ordinance. My Daughter was also relocating her two cats so we had to pay an additional fee for them to sleep in their carrier. I expected this so have no complaints in that regard. If traveling make sure to ask the hotel in advance if pets are allowed and take note of the extra charge. The room and bedding were clean, and the front desk provided extra bedding for my son, who slept on the floor. They did so only if we agreed to come to pick it up at the front desk. Overall this was on the low end of my Hilton Garden Inn experiences, and we decided to stay at the Embassy Suites Richmond on the way back. As it turns out, that was no improvement. On a related note We had decided to dine out knowing in advance that the restaurant and breakfast would not be available due to covid. I tried to get an Uber with no luck, so I asked the front desk to call a cab. I am a seasoned business traveler, so I really should know better. I got my taxi, but the driver kept a black cover over the meter. Fortunately, he charged me what the Uber estimate was. I tipped him well and arranged for a return pickup. The return charge, just pay me the same as before, tip and all. I was too tired to argue. Many hotels, including this one, seem to have agreements with local unlicensed taxi drivers. Its better to do the leg work yourself.