Hilton Garden Inn Reno

Comentarios destacados

• guillermof530

  24 septiembre 2017
  Muy Buen Hotel Para Viajeros de Negocios

  Tiene todo lo necesario para un viajero de negocios el personal es amable y servicial. El hotel es muy cómodo, el bar restaurante es pequeño pero la comida y bebidas es buena en relación a su precio. Tiene todas las amenidades necesarias, es una buena opción para descansar en un viaje de negocios y trabajar en el hotel cuando sea necesario.

  

• jagarcia523

  08 septiembre 2018
  Buen alojamiento en zona tranquila, con personal muy amable

  Un buen hotel a las afueras de Reno, pero cercano a zonas comerciales y a un agradable lago por el que pasear.Los clientes son familias y personas que viajan por negocios.El personal fue realmente amable.

  

• hbbxvb

  14 noviembre 2020
  Not so clean

  We stayed only one night. There was a sticker on the door saying the room was clean but both nightstands had gunk on them from a prior traveler and there was a mass of hair in the shower. It was disappointing and worrisome because of COVID. We stayed at another Hilton property during same trip and it was clean.

  

• passionate_nomad

  16 febrero 2021
  Excellent service and convenient location

  I came to Reno with my 11 year old daughter for the new Reno Ice rink. I originally booked another hotel because we brought our small dog and I didn't realize Hilton Garden Inn was pet friendly. It was a busy 3 day weekend and the other hotel oversold their pet rooms so they walked us. Here I was at 9:30pm with a tired child and a dog and Reno pretty much sold out. I called multiple hotels and I eventually just drove to the Hilton Garden Inn. Susan R. at the front desk was very understanding and offered us a great rate for one of the three nights. Unfortunately the hotel was sold out the other 2 nights. Eventually she was able to find us a room for all 3 nights. I know this can't always be the case but she genuinely seemed to want to help us. Our weekend came close to being ruined so we were thrilled to have such great customer service, a really convenient location (walking distance to 2 grocery stores, Starbucks and restaurants), a quiet room and a nice area with a pond to walk our dog. We go to Reno 1-2x a month so feel very lucky to have found a place that takes such good care of us.

  

• ChrisC533

  18 enero 2021
  Clean yet noisy room

  This hotels decor has been recently updated at the room was clean and comfortable, but we did not get a good nights sleep at this hotel. Our room was located near the front of the first floor hallway and we were repeatedly awakened by people talking loudly in the hallway, doors to order rooms slamming shut, and noises from the parking lot outside. This could have been easily mitigated by turning the HVAC fan to a constant on setting to provide white noise, however the maximum energy savings $$$ for the hotel thermostats installed at this property dont allow the fan to run constantly. The HVAC fan repeatedly cycling on and off throughout the night was annoying and sleep disturbing in its own right. Secondly, we booked an upgraded room type on the HHonors website that was supposed to include in room snacks, only to find out when we arrived at the hotel that this amenity was no longer offered due to COVID. That would have been done fine, except we paid extra for it, so Im going to have to ask for a refund, as no one at the hotel offered to refund the extra amount and I neglected to ask. Lastly, the hotel seemed under-staffed. We had gone swimming in the pool and all of the clean pool towels had been used (pool was cold BTW), so we ended up using our room towels. Afterwards I went to the front desk to ask for replacement towels, but there was a line of several people and only appeared to be one attendant on staff to assist them (on a busy Saturday night of a holiday weekend.) Not wanting to wait in line, I just went back to the room. Likewise the next morning, I wanted to get some coffee, but its all sequestered behind the front counter (due to COVID) which required waiting in the same checkin/checkout line. I waited for a few minutes and then gave up and drove to Starbucks.