Hilton Garden Inn Phoenix Downtown

Comentarios destacados

• AidaD513

  09 enero 2017
  Irresponsables

  Muy disgustada porque al entregarnos el carro que habíamos dejado en el valet el chofer al estacionarlo de reversa hizo caso omiso del sensor (bip) y lo pego a la guarnición de la banqueta y se rayó mucho la defensa del carro y puse mi reclamación con el gerente y a pesar de hacernos perder una hora con el papeleo no se hicieron responsables ni ellos ni el seguro que el hotel tiene contratado para esos casos. Supuestamente es un hotel de mucha calidad pero son MUY irresponsables

  

• joelz686

  27 junio 2017
  Bueno

  Hotel muy bonito y bueno precio muy bueno habitación excelente personal muy profesional el gerente muy buena onda excelente locación no más el valet es un poco caro pero todo lo demás bien la compañía Hilton me gusta mucho siempre me hospedo en esos hoteles

  

• 52magali

  26 abril 2018
  Una estancia perfecta.

  Aprecié mucho el cuidado y la atención que todos los empleados ponen en garantizar una agradable estadía a los clientes. Profesionales, amables, cuarto impecable, gimnasio disponible, un desayuno delicioso.

  

• Mobile690833

  15 febrero 2021
  Worst case experience with a hotel manager ever

  I stay 100+ nights per year in a hotel because I travel for work and have never left a bad review, in fact I joined Trip advisor to write this review the service was so bad. I booked a room at this hotel for some friends directly through the Hilton App. When they arrived the hotel would not let them check in because I wasn't there. After talking with the hotel manager and the Hilton Diamond desk over the phone I was told they would be able to check in. When my friends tried again the hotel manager refused and cancelled the reservation. Every conversation I had with a hotel employee made it seem like they didn't want anyone staying at this hotel. I ended up sending them to the Hampton inn down the street where they were treated perfectly and had no problems. The next day I discovered I had been charged for both stays. Since I booked both stays via points on my Hilton account I was surprised to fine this hotel charged my credit card and not my points. When I called the hotel they told me it was because I had a late cancellation. The charge is currently in dispute. The people from the Hilton call center were great and more than helpful. They stayed on the phone and talked with the hotel manager directly with me. They only hung up when the manager agreed to check my friends in. As soon as she hung up no service. Basically the worst experience I've aver had at a hotel of any kind.

  

• Heidi M

  10 diciembre 2020
  10/10 for the bartender Hunter, & Maria :) but..

  STAY AWAY from the General Manager (Ariseli). She was SO RUDE. She accused of us of bringing our own alcohol with NO actual proof that it was hours, which I still dont know til this day who/if someone did, but she was screaming and being aggressive towards me and my friends and then kicked us out. when one of my sisters ran out of the elevator to pay her tab, Ariseli SHOVED one of my friend back into the elevator and starting screaming at him saying your mom doesnt probably love you & you werent raised right and get the F**K out of my face,,, all because he was trying to get my sister so we can leave the bar.. and yes he said some things too AFTER she started being aggressive towards him. who lets a MANAGER act like that to their GUESTS???? as a former bartender, I know that risk of losing a liquor license,, but I will never understand nor be okay with why someone of management acts like that to guests. she gets 0/10. BUT maria & hunter,,, BLESS THEIR HEART & give them a raise! :) would go back to just see them!