Hilton Garden Inn Mount Laurel

Comentarios destacados

• angel n

  27 marzo 2012
  good

  todo el personal es marabilloso es como estar en casa

  

• Gramof04

  08 marzo 2020
  Our stay

  Room was clean and neat. The pool was on the cool side and jacuzzi didn't work in the pool area until maintenance came to fix the timer. Breakfast was ok, but the scrambled eggs were lacking flavor along with the breakfast potatoes. The cook didn't look like she really wanted to help those who wanted eggs specially made to order.

  

• PRLADY31

  15 marzo 2020
  Used to be excellent but this stay just average

  I have stayed at this property a few times in the past and while their manager, housekeeping and kitchen staff remain excellent at their jobs, the receptionist and security of the hotel have taken a dip in quality. I didnt like Having to walk through people smoking marijuana in their cars when coming in and out of the hotel parking lot behind the hotel. It made me feel uncomfortable and unsafe. And when I requested for a late check out I was given an attitude initially and then told someone would call me with an answer and they never did. When I followed up the next day they said it was too late and the best they could do was 30 minutes.

  

• M7499LIdaniela

  05 noviembre 2020
  Front desk staff needs work

  The hotel is clean and up to date. It amazes me how antiquated the tv offerings are at hilton hotels... it would be nice to be able to have a normal tv guide menu. I can't comment on any of the usual, as the gym, pool and other amenities are closed due to covid. The thing that kept the hotel from getting 5 stars are the staff. Was here for three days, and all of the varying staff were just hanging on their phones or not paying attention. If they greeted you, it didn't involve looking up at you. Multiple times I called down to front desk and no one answered. As a Diamond member, I was not given an upgraded room despite the hotel being empty and asking for one, and my late check out request while approved, was not relayed to staff resulting in housekeeping knocking on my door constantly thinking room was empty (not their fault). The front desk staff here simply doesn't care, and management doesn't seem to want to deal with cleaning the gym... many garden inns will open the fitness center on a limited basis. This one decided to just close it.

  

• W4897EOdinar

  11 enero 2021
  Disappointed

  Very disappointed. Manager Diane and general manager Scott were very disrespectful. I will never recommend this place to anyone. No regards for my children. I would never took someone money and never let even let them stay. My husband and children went to the hotel. And was told that they couldnt have the room. They left went to another hotel and we were charged as a no show at full price.