Hilton Garden Inn Louisville Airport

Comentarios destacados

• deborahs607

  25 julio 2020
  Don't get comfortable and don't expect a good size breakfast

  Only major complaint was that we were not able to adjust the A/C in any way. There's a note on the unit that it's controlled remotely from another location. We were so damn hot the entire time. Being 90 degrees outside, it would have been nice to walk into a cool room. I like sleeping in cooler temps but we slept on top of the covers it was so warm in there. The other complaint is the new breakfast procedure. I booked a package that included breakfast. Now, I knew going in that it was not going to be the usual hotel breakfast bar (COVID has ruined that) but for the love of God, have a bigger selection. We got a list of egg and griddle choices but could only choose ONE. Tell me how paying an extra $16 was worth either and egg or a pancake and a glass of juice. You had to preorder and then go down and pick it up. I was fine with that. The issue was the poor selection. We chose to just check out and go out to breakfast. I asked the clerk to remove the breakfast off of our package and was told "NO". Said she wasn't allowed to do that. Being that I booked the breakfast package, that means I had to pay for a breakfast we did not want or eat. The clerk was not helpful at all and gave me blank stares like she just couldn't understand why I was a little irritated. This was our first stay at a Hilton and I'm afraid it will be our last. I like to be in control of my own comfort level. I'm paying for the A/C anyway. I should be able to control it for goodness sakes.

  

• Freedomis2019

  01 octubre 2020
  Flashback to 70s

  Overall hotel was old...very outdated rooms, with old style furniture old carpet, definitely not what Hilton claims to be. I will say the breakfast was good even with covid restrictions, good portions at reasonable amount of money. The guy in bar, short with dark hair, can't recall his name was awesome, he was best part of stay. The pool is outside, yet closed when we were there....but website stated it was open with new covid hours...not true, only open on weekend so they say after we booked numerous rooms because of pool and traveling with 8 kids. Not happy guests! Overall less than desirable experience and I am starting to believe Hton is not an upgrade anymore after several bad stays. We stayed at a HHG property and it was wonderful, clean, new updates, and great food and overall service. But I hope Hilton can redeem themselves for us Honor Members!

  

• tjmm1985

  27 octubre 2020
  Nice KY stay

  Needed a hotel for couple days due to a funeral in the city and the Hilton Garden Inn was our home for two days. Staff was very accommodating us allowing an early check in and late check out due to our family circumstances. Breakfast was safe and allowed for social distancing. Easy access off of 65 and nice and big rooms. Thanks HGI!

  

• Spwilson13

  17 diciembre 2020
  Flying out

  Nice hotel with friendly helpful staff. Very close to airport, a bonus for early morning flights. Eric and Marcus at the breakfast grill were funny and got my morning going with their energy and personality. Well done mates! Clean and well appointed rooms.

  

• Andrea T

  18 enero 2021
  Weeknight Getaway

  Dee (Diedre) was very welcoming at the front desk when we checked in. We were happy that Hilton is trying to return to normalcy by offering the option of purchasing evening and breakfast meals. The hotel was clean. The room large, bed and pillows were comfortable. It was a perfect location and great weeknight getaway to visit University of Louisville.