Hilton Garden Inn Independence

Comentarios destacados

• Cujo_Falcon

  26 octubre 2020
  Disappointed

  For such a good location and connection to a convention center and so many restaurants around it; youd think this place would be more put together. First clue would have been a dirty sock and trash left in the elevator. Next the room was run down and severely dated and poorly maintained. I would not recommend in its current state.

  

• Tami K

  30 octubre 2020
  Frightful! And not in a fun Halloween way

  One star is gracious for this Hilton. We are Hilton Gold members and this was one of the worst stays we have had in 25 years. Garbage on the hallway floors. Huge pile of trash on the 2nd floor stair landing - 3 large garbage bags, pizza boxes and lots more. I am surprised there werent rodents checking out this spot. The hallway and room smelled musty. There was no water offered to us, which is customary for Hilton to its Gold guests. There was NO breakfast, not a packaged muffin or a grab & go box as other Hiltons are doing now. In our room, which was so very outdated, the old fashioned banister radiator chugged loudly and there was some mechanical item locked in a closet that loudly hummed and vibrated all night long. Just terrible! The worst part of all is that I burned 20,000 Hilton Honors points for this nightmare. Maybe it was part of their Halloween scare.

  

• ValerieL1410

  03 noviembre 2020
  AWFUL!

  Ive come here for business pre-pandemic and it was ok. But this trip-OMG. It is like they are not even a Hilton branded hotel! There was ABSOLUTELY no Hilton branded sanitizing stickers or signage ANYWHERE. Not on the floor not on the doors, no sticker on the doors or remotes. There was pens and pads of paper as well as menus and channel guides in the room. The best treat in the room was the rodent poop o found this morning when I dropped something and was packing to check out. I am a Diamond member and just appalled this place is still open!! No gym, no food, no waters offered and the bestrodent poop. I cannot wait to get my survey in email because I will take this way up the chain. I left because I felt so unsafe there. They should be shut down if you cannot follow the proper guidelines in this pandemic. DO NOT STAY HERE!

  

• Charlies1600

  24 noviembre 2020
  Heath Department Notified!

  First of we are Hilton Diamond Members and have been with Hilton for nearly 20 years. This property is GHETTO!!! The elevators are gross. Hand prints all over the doors inside and out. They havent been cleaned since God knows when. The carpet hasnt been vacuumed in a long time either. Trash lines the hallways because they let it sit for days. Our shower drain was so backed up that we couldnt even use it. My husband had to get on his hands and knees and clean the drain out. We found so much crap it wasnt even funny. The photos below speak for them selves. They dont help you here what so ever. You are on your own at your own risk. We have contacted the health department and Hilton executives about what is going on here. They are aware and so is the health department now. This place should be shut down and condemned. Its a covid outbreak waiting to happen. Please trust me. Ive traveled for 20 years and trust me this is a nasty nasty place! Thank you

  

• lisasZ680UE

  09 marzo 2021
  Not clean in rooms whatsoever

  Room decor is deceiving. I pulled back sheets in a total of 8 rooms that they claimed were cleaned and found bed bug, stink bug, roach, stopped sink drain, trash left over from previous guests, chairs with stains etc. spent 2 hours going from too To room after multiple complaints until I finally walked out. Hilton Honors not cleanliness especially during heighten COVID attention right now! Finally left because they didnt have any clean rooms that they would guarantee were actually clean. When I called corporate office they said there was nothing they could do since I left the property