Hilton Garden Inn Hanover Lebanon

Comentarios destacados

• susanwinetasting

  11 agosto 2020
  Very Comfortable and Welcoming

  When we were turned away from the hotel we had reservations for based on a travel list issued just hours before, we crossed the river to Lebanon and saw the Hilton. It appeared nice on the outside so we entered and waited in line. Yes, they were busier than I would have expected for June. We were welcomed and offered several options. They worked with us on price, though we spent more than expected. The room was lovely, clean and quiet. The staff was friendly. The pool was open though we didnt use. Breakfast is normally included. A grab and go breakfast was offered but at an additional cost. I would have thought no charge, or reduce rates.

  

• CRLsrating

  04 octubre 2020
  Great hotel

  I had a pleasant stay at this hotel. It is located between Hanover and Lebanon. My only issue is that the restaurant was closed. I wish that they would have still offered food, and perhaps just allow you do to room service and not congregate downstairs.

  

• 282M282

  19 octubre 2020
  Terrible customer service

  Checked in on a Saturday to a nearly empty hotel. As I always do, I asked for an upgraded room (one of the very few perks for Diamond member) and as always, this hotel said there was no availability. But, it wasn't getting declined, because Hilton properties ALWAYS decline, it was how this person declined. Simply responded - "No". Like I'm a child asking a parent for candy. It was totally unprofessional. Afterwards, as I continue my check-in process, I attempted to hand my ID over and this same person stated "pass it under the glass, that's what it's there for". It was humiliating to spoken to not once, but twice by this miserable, unprofessional hotel employee. There was no acknowledgement of being a Diamond member, even after I asked for a Diamond upgrade. No water upon check-in, no "thank you for being a Diamond member", nothing. Terrible experience staying at this hotel.

  

• BackRoadsUSA

  05 noviembre 2020
  Clean- Good Location

  The restaurant is currently closed-- if I was alone I may have asked if local restaurants do delivery as there is no restaurant within walking distance after dark. You are a short drive from Dartmouth and the restaurants there in the business district. Room is clean, has a good coffee maker, microwave and refrigerator. Lots of places to plug in. BUT.. the little table to use near the sofa is just that -- little- large enough for a drink but not large enough for even a dinner plate.. or a laptop and a beverage. There is a comfortable desk that is well lit. There is only one luggage rack. Bed is comfortable though could be firmer. The pillows are all very soft as well. Room was quiet- heat worked well- loved the bathroom and felt very comfortable.

  

• stevene958

  16 noviembre 2020
  Top notch hospitality

  Normally it's the southern states that get the term hospitality right, but this time the night clerk Abby set the bar to a new level! She was extremely helpful and her personality added to the great experience. I will be staying with this Hilton property in the future and hope that the other Hilton properties will select clerk's of the same caliber as Abby. That live up to the Hilton promise, and reach for the goal to make our stay better and brighter. Thank you Abby for exceeding that expectation!