Hilton Garden Inn Gallup

Comentarios destacados

• Mariano M

  30 marzo 2016
  Excelente Hotel

  Un hotel de lujo en pleno desierto de Nuevo Mexico. Tiene todos los servicios, un ambiente espectacular, y las habitaciones son hermosas. Una vista barbara de la ciudad y de las montañas. Recomendable.

  

• 239karinae

  05 enero 2017
  Exelente

  Viaje familiar y muy buen servicio y los cuartos están bien limpios y el desayuno excelente el personal muy amables y mi estadía fu en muy buena impresión lo recomiendo para las familias que están aciendo un viaje familiar

  

• chieujin

  14 diciembre 2020
  Awesome staffs

  I left my necklace at hotel and remembered it the next day after checking out. I called the staff, Jessica, answered me that there was no notice of the lost item. I was so sad. The necklace was my most favorite gift from my husband. It means much more than its real value to me. I asked her to look for it again cause I put in under the pillow, the place where is hard to find out, she did again and no found either, but promised me to ask the cleaning staffs. And it was miracle for me next day when I got Jessica's call told me that she did find the necklace. I couldn't say enough how glad I am. Thank you Jessica and Phillip, the gentle man spent lots of time to search and sent the necklace back to me. In addition, the room was clean and Covid safe. I loved the view of desert outside the window. It was wonderful to view sunrise from my room!

  

• Voyager617547

  23 diciembre 2020
  Request for room to be cleaned was ignored

  Requested room to be cleaned both mornings of stay. Saw ladies at front desk write it down. Room wasn't touched both evenings when we returned. I called the front desk first night for towels. After 45 mins. I went down to get towels myself and the gentleman at front desk wasn't friendly or courteous in any way. Second night went to front desk again for towels and told both staff members about room not being touched both days. Signage at front desk doesn't say anything about request having to be made the night before, BUT it does say "Just the way you like it, is just the way we want it." This Hilton hotel in Gallup, NM ignores their guest requests for rooms to be cleaned or have towels brought to room. My fiancee and I were in Gallup making funeral arrangements for her father that passed away from Covid-19. Our trip to Gallup was not any more pleasant staying at the Hilton Garden In Gallup. Request wasn't overlooked BUT ignored housekeeping decides whether to clean rooms based on when requests are made! I will not stay at another Hilton hotel just because this one location doesn't respect or care about the guest that stay there. Marriott hotels will continue to be my choice from now on. Very disappointed in Hilton. they don't own up to all the signage they have placed all over their hotel.

  

• travelxgirlx

  01 marzo 2021
  Alright for one night

  Stayed here driving through New Mexico and expected more, especially from Hilton. The room was spacious but could use a bit of updating. The bed linens and towels were a tired yellow-ish color. Usually have better experiences at Hilton.