Hilton Garden Inn Casper

Comentarios destacados

• dnjghryeywire

  13 septiembre 2020
  Awful food, broken TV, spoiled creamer - not great!

  The hotel was fine. Just...fine. I was surprised that they had in-seating dining and a bar (the one in Billings did not). Here's where it all went wrong. 1. After 9 hours of driving we ordered room service: 2 salads, one garden, one Caesar. The Caesar came DRENCHED in dressing - the lettuce was limp with it. It also had no croutons. We both tried it and it was inedible. Someone doesn't know how to make a proper $15 Caesar. I called about it, and they brought another one up, with dressing on the side and no Parmesan cheese. Whatever. A terrible salad to say the least. I left a note on the tray and put it outside the door. At 10:30 PM (!!!), while I was asleep, the young man who delivered it, said they saw our note and it would be taken off our bill. It was NOT - it's right there on the bill, $6 tip included.. It was never removed. (Why would you call a guest at 10:30 at night????) 2. The TV didn't work. After the issue with food, I was not about to call down yet again. 3. There was one coffee cup - just one -- and one packet of sugars and such As well, the creamer was spoiled, making the coffee (which I was drinking in a water cup) sour. All little things on their own but all happening during a one-night stay? Lousy, We won't stay there again.

  

• GeekHistory

  22 septiembre 2020
  Pretty much what we expected

  Pretty much what we expected for a Hilton Garden, which was a pleasant surprise compared to other stops on our road trip. Room looked clean, felt clean, furnishings as expected for the size of the room. Other than a few hall way carpets that looked like they needed replaced everything else was in pretty good shape. Staff seemed to do well with face masks and other Covid restrictions. Restaurant open for breakfast with social distancing and staff wearing masks. Snack bar looked well stocked. Quiet location on the edge of town, nothing within walking distance but plenty of restaurants a short drive away without needing to look far. Overall we were happy with this stop and would and would stay here again and would recommend this location.

  

• 394Seth

  23 septiembre 2020
  Great start

  Very nice hotel, located near restaurants and eateries. Easy to access of the interstate. Bar and restaurant are adequate. Staff was very friendly and helpful. Rooms are clean. Will definitely return when I need to visit again.

  

• Kathy M

  25 octubre 2020
  Questionable Service

  We stayed at this hotel for three nights. It is NOT within easy walking distance to the old town -- it is 1.5 miles by road and almost 2 miles via the Riverwalk. However, there is a free shuttle that will take you to town and elsewhere -- we initially thought this was a great perk. Worked very well our first day there. The next day, we walked into town. When ready to return, we called the shuttle 3 times -- no answer and no answering machine. We then called the front desk and, again, no answer. So, not being able to rely on the shuttle or the front desk, we walked back to the hotel. Not happy. When we arrived at the hotel, we told the front desk what had happened and they did not seem overly concerned. When we checked out, they indicated that we would receive a survey -- have not received it and we believe it is because they knew it would not be kind. On the positive side, the bed was comfortable and the shower fine with lots of hot water. Probably would not stay there again.

  

• NormanM341

  22 enero 2021
  Standard Hilton Garden Inn

  We stayed here one night for business and found the hotel and staff to be up to the standard I expect for a Hilton Garden Inn. The staff was friendly and the room was clean and the bed comfortable. I would stay here again.