Hilton Garden Inn Cartersville

Comentarios destacados

• Marirosa V

  04 septiembre 2016
  Estadía agradable

  Visitamos el Hotel por motivos de trabajo. Fueron muy amables , las facilidades siempre limpias y accesibles. Tienen una oficina preparada con impresora lo cual fue muy útil para trabajar. Él área en que está ubicado el Hotel tiene todo cerca, comida, tiendas entre otros.

  

• Julio César V

  26 septiembre 2016
  Excelente Atención

  Me toco una semana de estadía y todo en el hotel funciono de maravillas. Especial recomendación y Felicitación a la gentil atención de Angeles que nos servia el desayuno siempre con una agradable sonrisa y pasión por el servicio Recomiendo el hotel.

  

• SilverStar092

  27 septiembre 2020
  Poorly Constructed

  Hiltin Garden Inn is my favorite brand but this hotel was lacking. The hotel is located at the base of a small mountain which was scenic and very quiet since our rooms were on the back side. However, all evening we heard constant footsteps from the room above us, likely since a youth baseball team was staying there. Obviously the hotel has very poor construction materials between floors. Hint to management: Put youth groups on lower floors and save the upper floors for other guests. Breakfast was also very disappointing as they did not have hot cooked to order food which is a big attraction for Honors members. It was strange that they had lots of self service cold items while other HGI hotels we visited on this trip had cooked to order breakfast but no self serve. Not consistent.

  

• ajohnson42279

  10 octubre 2020
  Very hard beds/noisy ceiling

  I so wanted to give this place 5 stars because it's a beautiful property and the location is a little down from I-75, so you don't hear expressway noise and there are tons of restaurants and shopping all around. Upon check in, I really wish the front desk lady would have been nicer. We were both wearing masks, and I know it's hard to tell if someone is smiling behind the mask, but she was just unfriendly. Now to the room...omg! The absolute worst mattress I've ever slept on in a hotel. Then I find out from another review (after a horrible night's sleep) that you can adjust the mattress to your desired firmness. Why isn't the front desk staff advertising this??? Also, while the walls were thick and you couldn't hear anything on your own floor, you sure could hear what was going on above you. I constantly heard suitcases and footsteps above me at midnight. Couple that with an awful mattress, I think I slept a whole 2 hours. Even my 5 year old daughter (who can sleep anywhere with no complaints) woke up with a sore back. Please Hilton...make the required updates to this hotel, because as an Honor's member, I'd like to give it another chance.

  

• crickcahalan

  15 noviembre 2020
  Terrible

  This is quite possibly the worst Hilton property we have ever stayed at. We arrived to find another gentleman waiting in the lobby to check in. You could hear the staff in the back cackling laughing. After waiting for 10 minutes or more and yelling hello to try to get their attention a member of staff peeked around the corner to see 5 people waiting to check in. Only then did the other employees (3) appear to assist checking us in. We walked into to an dingy, old room in desperate need of an update. The furniture was beat up as well as the walls. The thermostat did not work - take note of the lovely sign. The shower was old and in need of replacement or resurfacing. We didnt find out until later that it didnt drain either, but we got back so late and were exhausted so we didnt have the energy to report to maintenance and/or change rooms. The beds were in fact the worst hotel beds we have ever slept on. They were awful! Unfortunately I did not notice the gross stain on the edge of our mattress until this morning when we checked out. We will never be back. It was terrible.