Hilton Garden Inn Baltimore/Owings Mills

Comentarios destacados

• danias88

  24 septiembre 2016
  Gran atención

  La atención en el hotel es muy buena, todo mundo muy amable y muy pendiente, aunque el hotel estaba en remodelación las habitaciones eran muy cómodas y siempre había disponible algo de beber en el lobby, definitivamente cuando este por la zona regresaré.

  

• susanb11512020

  20 marzo 2020
  Last vacation night!

  This was our final stop on our way home from a two and a half week vacation. We loved the hotel. My favorite hotel on this trip! The room was great. Very clean and spacious. We would definitely stay there again in the future!!

  

• C6713TXmarkt

  14 junio 2020
  Nice bed!!

  I love the beds in the Hilton Garden Inns. I had to ask for more pillows, no problem. The room was clean and quiet. The staff was very polite and attentive. I would stay here again. This was a good value.

  

• 851sarahc

  30 julio 2020
  Avoid if concerned about COVID safety

  We recently spent three nights at this location. They do not enforce mask wearing. When checking in at the front desk, the staff person did not have a mask on and was helping a guest without a mask. Our room did not have a Lysol clean room sticker over the entry as it appears to be standard now. Many guests did not wear masks while staying on site and I didn't see any staff enforce the rule. I felt very exposed to risk at this location. This was the 3rd hotel we stayed at on this trip and this was the only exception to following COVID policies. I would not go back. In addition, our room was never serviced, I was told they didn't have any clean towels for us on day 2. We ran out of toilet paper and skimped by on rest of toiletries. I can understand skipping serivces to the room, but I would think clean towels and toilet paper could easily be provided.

  

• Specialk4362

  22 enero 2021
  Disappointing stay

  My family of 6 stayed here to celebrate my son's birthday with the hopes of enjoying the pool and hot tub. We called ahead to make sure both would be open and were told yes, with a limit of 10 people. The hot tub had chunks of brown dirt or something floating around. Staff said it was packed with people the day before and an outside company would have to be called in to clean it, which defeated the purpose of our overnight stay. The pool was too cold for us to use. Our room seemed clean except for a table which was clearly dirty, making me question how well covid cleaning procedures had been followed. I requested an extra lamp because the room was dark but they said they didn't have any. The heat is capped at 74 degrees which is probably fine for most people but was cold for me. On two occasions there was no one at the front desk, another time the staff member was busy taking selfies, and another time they were busy watching movies on computer. One of the staff had a mask hanging around his neck but not over his face. We will not be back.