Hilton Garden Inn Auburn Riverwatch

Comentarios destacados

• rosaolgam

  12 julio 2017
  Buena Experiencia

  Un hotel que reúne todas las condiciones, muy cómodo, excelente restaurante y muy buen servicio. Las habitaciones son muy cómodas. El personal es muy amable y la calidad de los productos en las habitaciones, es muy buena. El hotel tiene un ambiente muy agradable.

  

• alawler850

  13 marzo 2020
  Great place

  Very awesome staff and food was good. On the riverside with a view of the falls with an awesome river walk! Loved it! Would definitely stay again! Two pubs within walking distance with good food and music.

  

• SwissMr

  11 julio 2020
  Lack of personality or service

  Full disclosure-my stay was during the CV 19 national health crisis. There just was no personality, no food service so delivery was you best option. Staff seemed to be very nice but very hard to find. Simple requests went unanswered or not performed. So all in all clean and acceptable just not memorable.

  

• caonima4

  26 agosto 2020
  Ideal midway stop to Acadia

  This hotel is a hidden gem, not only because it is away from the beaten tourist path, but also because it is almost impossible to reach them by phone. But don't worry, once you arrive, you will find a whole team of attentive and friendly staff. Lauren of night shift and Becky of day shift are fantastic, Neil taking breakfast order is very good as well. And other staff are also very helpful, including a gentlemen wearing mask walking around, who looks like a guest but in fact a staff trying to help other guests. The location is good, the river view is supposed to be good, but be aware there is almost no water in Aug, so you won't see a river or a fall or even a pond, you can only see giant Maine rocks, still not bad. They offer free hot breakfast for Hilton Gold members including kids. The food is one of the most delicious I had ever tried in all Hiltons. The whole team running this hotel could be put in the most high end Hilton flagship property .

  

• Kleigh6

  30 septiembre 2020
  Make sure you don't leave anything behind

  My fiance and I went on an "engagement-moon" including a stay at the Hilton Garden Inn Riverwatch. Upon leaving, I realized I had left behind some irreplaceable, local artist made jewelry so we called to inform them and request it be returned to us. Upon the first call, we spoke with the head of housekeeping directly who was very short with us on the phone and took a phone number to call back. By the next day, we still had not heard back so we called again. We were unable to get in touch with a person directly and received an automated message stating to please allow 24 hours for follow up. So we did. No problem. A couple days later, still nothing so we called again. Still couldn't get in direct contact with a human so we left a pleasant message stating the importance of the missing item and again requesting callback. Nothing. A week or two later, I filed a formal complaint. I was told I would hear back within 7-10 days. So again I trusted the process and waited. 12 days later, nothing. I followed up AGAIN and was told that in their records, they had already followed up with me. A blatant untruth. Clearly my items were stolen at this point and Hilton is responding negligently through avoidance and my patience has run out. My recommendation, avoid the monster company that is Hilton. I do want to note that the front desk staff were lovely, friendly, and accommodating.