Hilton Garden Inn Asheville Downtown

Comentarios destacados

• Blue741

  16 diciembre 2020
  Great weekend stay

  We stayed at this Asheville property last weekend. The hotel staff was wonderful. We particularly enjoyed the friendliness of the servers at our daily morning breakfast in the hotel lobby restaurant (the food was great too). We felt that all safety protocols and distancing guidelines were being followed and enforced and the hotel was very clean. There are hand sanitizers and wipes everywhere - even in the elevators. Lots of outdoor seating too. The location is great and the shuttle driver was able to drop us off at local downtown locations. I would definitely stay here again.

  

• 36robertom

  27 diciembre 2020
  Reservation and customer service

  I booked on-line at Hilton's website, but was re-directed to a 3rd party booking system out of Thailand. They charged me $139.62 more than advertised. I did not know this until I checked in. Even though this is a Hilton Reservation partner, their customer service refused to help. They will not cancel and re-book and i also do not get my Hilton Points which is the main reason I book through Hilton's website. I get so tired of customer service acting nice, but refusing to actually do anything to solve the problem. So I will go back to Hyatt

  

• Wes H

  31 diciembre 2020
  Great stay... but so, so loud.

  This is actually a very good hotell. The staff was friendly and the breakfast was good. We got a corner room as an honors member, and I think it's usually a premium rate. However, the room was also on the corner of one of the major intersections of the city. There are emergency services located nearby so there are sirens all day and night. Also very loud trucks and booming bass of nearby vehicles. We also informed the hotel we would check-in at 3pm, but it was after 4 before the room was ready. They did treat us to snacks from the pantry for our with though. We do recommend staying here though because the hotel is only a few years old and the staff was very friendly and helpful. They are also one of the few places with a shuttle in the area, and parking in Asheville seems like a major headache. Special shout out to Lauren, our driver, who was so friendly and helpful. Also a safe driver! Just make sure you ask for a room away from the intersection.

  

• madalynn2021

  11 enero 2021
  One of the best hotel stays!

  Truly one of the best hotel stays! The customer service at this hotel makes it a standout. If I ever need a hotel in Asheville, I will be returning here. The breakfast was delicious, offered big portions, and came out so quickly. The rooftop bar was wonderful as well. Special thanks to Stephanie, the bartenders and breakfast servers who worked 1/8-9, and Myke, who was so friendly anytime we passed by. Love that you all our dog friendly and made us feel right at home. Very clean rooms and the covid precautions were easy to highlight so I felt safe during my stay. Thanks to everyone on the team!

  

• Nicole S

  17 enero 2021
  Nice Hotel

  We decided to go to Asheville for a one night getaway. Beautiful hotel, reasonably priced, close to everything. There is a shuttle available about every 15-20 minutes. Beds are comfy and room was clean. Staff was accommodating, supplying several things we lost. Breakfast is an extra cost but was great. Would stay again. My only gripe is that it is a dog friendly hotel. Great thing to be a dog friendly place but I think they should put pet owners perhaps on the same floor. We ended up next to a room in which the dogs were left alone and continuous barking ensued. The front desk person tended to this and it was a pleasant quiet night after all.