Hilton Garden Inn Albuquerque North/Rio Rancho

Comentarios destacados

• Jose G

  08 mayo 2013
  Buen Hotel

  Las instalaciones estan muy bien cuidadas y el personal te atiende muy bien. Sin embargo, tuve un problema de Internet de 6 dias que estuve solamente funciono 1 dia el internet. Entiendo que estas cosas pasan, me volveria a quedar ahi sin pensarlo.

  

• yer12

  04 enero 2018
  Lo que se necesita

  Un hotel que tiene todo lo necesario, buen tamaño de las habitaciones y en muy buena ubicación si vas a Río Rancho. El baño un poco chico pero lo necesario. El desayuno está bastante bueno y el wifi también muy bueno.

  

• Orangebeacom

  17 mayo 2020
  Going the extra mile

  I needed a computer, but the business office was closed. Kayla, the awesome night auditor, let me fax her from my phone. Editing the docs by hand & scanning/emailing them from my phone saved the day! Kaylas cheerfulness and willingness to help me at 5am was the cherry on top of a perfect stay. After a ten hour drive our immaculate rooms were a welcome sight. As we departed about 7 this morning, the coffee and grab and go breakfasts were appreciated. If we drive to Salt Lake City again, we will always choose your Hilton Garden Inn.

  

• txtravelbug7

  16 octubre 2020
  Highs and lows

  We stayed here twice, a week apart, traveling to meet family. The first visit was fine, clean room, friendly folks at check-in, and we were able to eat our bring-in dinner in the breakfast area, socially distanced. The second visit was more problematic. The room we were assigned this time was definitely in need of updating, particularly the bathroom. This was odd, since it was basically across the hall from the first room we had. The toilet was badly hard water stained, and while it was clean, it did not present well at all. There was no soap dish, so had to use the box the soap came in. The worst was trying to take a shower with NO hot water. We let it run for 6-8 min. and it never got even close to warm. The breakfast selections were minimal and less than appealing...we had a much better breakfast experience at a Hampton Inn on the same trip with far more choices and nicer presentation. I had used points for part of this second stay, and I complained on check-out and was offered 1,000 points. As a gold HHonors member, I didn't feel that was enough compensation. I was given a number to call customer service for Hilton, and all my points were restored. I appreciate that they took care of this quickly and compensated me for the problems; however, the fact that the two stays were so dramatically different points to an issue. Be aware that the hotel is on a very busy highway, so if you want quiet, you need to get a room on the back side of the hotel.

  

• SallyM265

  06 febrero 2021
  OUTSTANDING experience!

  My pre-stay calls to the hotel were answered by Drew, who was suchhh a friendly professional over the phone! Excellent customer service! Upon arrival after a long day of driving, I was welcomed by Jaling at the front desk who was SO NICE! Went out of her way to be kind to a weary traveler. Even gave me a room at the end of the hall and told me to pull my car around to the side for ease of access. Your front desk staff is TOP NOTCH! The room was SPARKLING clean. IMMACULATE! Covid precautions were excellent. Location of hotel is really nice! I was traveling alone and safety is extremely important to me. I love the bed, so comfy! The room was very quiet. I didn't hear anything or anyone else. So lovely. The fridge and microwave were very convenient as well! I would absolutely stay here again!