Hilton Fort Wayne at Grand Wayne Convention Center

Comentarios destacados

• Ferran F

  09 octubre 2015
  Muy correcto y sin pretensiones

  Es un hotel amable y muy práctico si estás en el centro de la ciudad y mucho más si haces uso del Convention Center. Las habitaciones son correctas y están limpias aunque no perfectas, el trato del personal es amable y discreto. Muy recomendable. Aunque no probé el desayuno sí tuve la oportunidad de cenar en el hotel y fue una cena muy bien servida y sabrosa.

  

• xulloa941499

  27 agosto 2018
  Buen hotel puede mejorar

  Es un hotel que ha ido mejorando sus servicios de un año a otro pero el personal necesita más entrenamiento y las amas de llaves o tienen que incrementarse o buscar mejores para que hagan bien la limpieza

  

• Kim S

  07 noviembre 2020
  Anniversary Night out

  The check in and arrival went smoothly. Our room seemed secure and clean. We did take extra precautions and brought plenty of wipes. After being there a while we noticed the bathroom sink was slightly plugged. Also there was black mold in the grout in the tile of the shower and around the toilet rim. The refrigerator was extremely noisy and kept us awake. Plus there was road noise in our room. We have been here before but the place is going down hill. On a positive note, they did still have shuttle service to restaurants in the area which we used and was appreciative.

  

• E9467IKnathanh

  13 diciembre 2020
  Unfriendly staff

  Unfortunately our time in the lobby was cut short due to unfriendly staff. Lobby appears to have been nicely updated approximately 20 years ago. Bit of a throwback. Unfortunately rude staff doesnt tolerate people in their lobby.

  

• 536feliciaa

  06 marzo 2021
  Horrible Attitude at the Front Desk

  We booked a stay for two nights at this hotel for a hockey trip. About a week ahead we got our schedule and realized we only needed to stay Saturday night. We called and were on the phone for 15 minutes according to our call log on our phone and they told us they were able to change our reservation to just Saturday night. We showed up Saturday to check in and were told we had no reservation. We pulled up the email with our confirmation and he typed it in and told us we had been cancelled as a no show for last night and our card would be charged for Friday night. On top of that, the only room they had left had just a pull out couch in it. Although the situation was all incredibly frustrating, the worst part was the attitude of the man at the front desk. He was incredibly rude, made it clear that he didn't feel any responsibility in the situation and was not at all willing to work with us. He told us he was the only person that works the front desk even though there was someone next to him checking other people in. He also told us that everything else in the area was booked out. And when we asked who we could talk to about the charge for Friday night he told us that we could call the front desk manager if we wanted but that they weren't going to do anything for us. It was beyond frustrating. We filed a form to dispute the charge on Hilton's website and I'm hopeful that they'll be more understanding but we'll be hard pressed to ever want to book at this hotel again.