Hermes Malia

Comentarios destacados

• paulina j

  13 agosto 2018
  Amazing holidays

  We were at this hotel for a week in August 2018 in two couples. We are really satisfied with the quality of eating, personnel and room service. The hotel is quite small but overall it is its huge advantage, since there is silence and you can take a rest there near the pool from the loud city life. It also has breathtaking view at the mountains. Breakfasts were delicious - we were in love especially with hot crossaints at the morning and Greek yogurt. The hotel isnt placed on a main road so its a peaceful place. If you want to go to the beach, it is a 15 minute walk from the hotel. To sum up, we are really satisfied with Hermes and we can surely recommend it to everyone whos looking for a quiet place to spend their holidays.

  

• Tery T

  22 septiembre 2018
  very good

  very clean, very friendly, very helpful.. the best choice for your holidays. very nice view of the mountain and the sea. very near the town ...we spent very well on our holiday...we will go back to this hotel again...!!!

  

• PaligV

  23 septiembre 2018
  Great for its price

  My friend and I stayed in this hotel for 10 days. At first, when we read the bad reviews, we were worried but we booked it anyway because the location and the price are excellent. To be honest, our stay was more than great. We got a safe because we read on the reviews its better if we do. breakfast was more than good for the price we paid and most importantly the people on the island are all super nice.

  

• olilovesholidays

  15 agosto 2019
  Worst Visit

  So we arrived to a picturesque views, outstanding background scenery of the Cretan countryside behind the party town of Malia, whilst our holiday outside of the hotel was fantastic, we found our overnight stay to be nothing much more than an Ibis budget or a motorway travellodge it just had the few extras of pa swimming pool and a bar both of which were exteremly quiet. The cleaners have stolen a total sum of 200 euros out of myself and 3 of my friends and it was something the hotel seemed oblivious to and kept saying this has never happened before why would it happen now. They tried to say that the young lady cleaner had been there for 15 years, she must have been age 16 tops the hotel staff took the piss out of all the guests and left us feeling down and depressed as they just threatern everything from a small complaint to a large one with police action or they just say, "the door is open if you want to leave" I must say that as we were staying noear the main strip in Malia this type of thing can be expected I guess, however for a business trying to keep its income flowing and wages rising they need to keep their guests happy. I would warn any future guest that this hotel are theives (probably all in it together) they wont provide any basic extras that a normal hotel would and also they will be rude and aggressive right from the moment after you check in and get your card. If you have a question for the staff....good luck

  

• JamieD24699

  16 agosto 2019
  Amazing location and views, TERRIBLE customer service.

  Location wise this hotel is perfect, very close to the strip and the pool backs out onto a wonderful view of the mountains. The pool is nice and the bar staff are also pleasant. However the rooms are bog standard and the customer service at reception is very very poor. All extras ( air con, safe etc ) are extremely extortionate so we decided against purchasing the safe which was 50. ( biggest mistake yet) I stayed with 3 of my friends for a week ( 8-15 August ) and we got chatting to a group of girls in our hotel on the third day. They told us they had suspicions of somebody going through their bags and taking small amounts of money. Upon returning the next day we found our room to be cleaned for the first time upon arrival. After checking through my stuff, I found that a total of 70 had been taken from my bag. 2 of my other friends then searched their bags and found a similar amount had been taken from them as well. Of course you could say this was our fault, for not purchasing a Safe, but I do not believe you should have to pay extra to secure your personal items, this should be something that is expected from a hotel. We complained to the reception and the man with glasses was extremely rude, told us that we could move to another hotel if we had a problem and threatened to phone the police on us as we were complaining about our money being stolen. No effort was made to investigate this and we were mocked by the staff and told the police would beat us up because we are English and apparent troublemakers. If you are British and looking to enjoy your holiday in the local bars and clubs AVOID this hotel at all costs, as they will judge you as a typical British tourist and blame their problems on you. I am extremely disappointed by the customer service and overall attitude of the reception staff and it put a slight stain on what was otherwise an amazing holiday in a beautiful location. I would 100% recommend visiting Malia, however I would steer clear of this hotel if you are looking for a relaxing, stress free holiday.