Heath Brook Lodge

Comentarios destacados

• Joanne M

  13 noviembre 2019
  Stay Away

  Hotel is just disgusting, for your own health do not stay there. Cobwebs hanging from ceiling, paint peeling from the walls, bedrooms are filthy, windows didn't shut properly, holes in doors, black mold in the bathroom, not just the bath, but on the tiles & shower screen - its a health hazard and should be shut down - I would not give this hotel a 1 star rating but you can't leave review without it.

  

• Georgebird30

  24 noviembre 2019
  Dirty and unable to stay

  The hotel room was offered and when got there the lock didn't work, receptionist have me 4 keys said to pick a room, blood up the wall, light fitting hanking out in toilet, tv hanging of wall, carpet dirty, wardrobe door hanging off, more like a knocking shop, men coming and going all night.

  

• RJL83

  25 noviembre 2019
  Worst Hotel Ever!

  I have recently had the misfortune of staying in this so called 'Hotel' and have to say AVOID THIS LIKE THE PLAGUE!. The area of Kingswinford and Wall Heath is a lovely place so expected this hotel to reflect this as its also adjacent to a very well know Restaurant in Hickorys. Upon arrival it is not very well lit, steps upto the reception are like ice and the Receptionist had her headphones in watching her phone and could barely bring herself to speak to me, seemed very awkward, unfriendly and just all round not interested to the point it felt like an inconvenience me turning up. I was then given a key to my room which was attached to the biggest block of wood which I know can see could of been used as a weapon based on what I saw, witnessed and smelt in the hotel. I got a key to room 26 (all rooms had a none smoking sticker on the doors) which as soon as I turned the corner onto the corridor was hit the the smell of stale smoke. I then walked into room 26 which stunk to high heaven of an ashtray which instantly made me feel sick. I went straight to the window to open it to get some fresh air which was just as bad as the room overlooked what I can only describe as waste land and bins. I had been in the room for all of 4 mins then went back to inconvenience the Receptionist again asking for another room as I was not staying in room 26. With a huff and a deadly look at me she then gave me the key to room 49 in which I went upstairs too and this seemed ever so slightly better but as I looked around to familiarise myself with what was on offer started to see that the cleanliness 'lack of' was nothing short of discussing and just down right dirty and filthy. There were cobwebs all over the rooms (all of them), stains on the walls, stains on the carpets, bad smells all throughout the hotel and the rooms, bathrooms were the filthiest Ive EVER seen in my life (as the pictures will reveal). My Girlfriend went into the shower that barely gad any pressure at all and could not get hot, then I heard a scream in which I ran into the bathroom to find that the glass from the shower door had come out of the door frame and hit my Girlfriend in the head. As my Girlfriend was half way through washing her hair I had to stand and hold the glass whilst she got the shampoo out of her hair and had to step over the fallen glass pain. Once again I found myself at Reception with the grimm faced reaper demanding we move to a room where we could just through our last night at this awful hotel which surprise, surprise seemed to inconvenience her yet again. She said she would let us know what she could do then about 10 minutes later a knock at the door to throw room 44 keys at me and said "give me the key for here and I want to see the shower" as if it was a lie which once again tested my resolve. We then proceeded into our final room which was room 44 (at the top of the stairs) which I was told was a brand new room with new carpet, paint etc..........this was not true at all. Whilst it was much better than room 26 and 49 still had stains everywhere, stunk of smoke, the room was like a furnace which we couldn't control in the room as was told it was on a timer. This was so hot it became uncomfortable and we found ourselves trying to think of things to do to get out of the hotel so we only had to sleep there and nothing else. The hotel ask for £10 deposit for the TV Remotes and that alone made me wonder what have we come to. There were holes in walls, stains on beds, carpets, walls, cob-webs in all 3 rooms, mirrors in bathrooms were insecurely wedged behind the taps with bit of glass missing from them, tiles in the bathroom missing and cracked, sink and shower not clean and just utterly disgusting, bad smell everywhere, dark, dingy, glass light fitting dirty, cheap beds and furniture, handles missing off wardrobes, rooms like a furnace so germs would definitely spread in these rooms, people outside the reception smoking weed, rude and unfriendly staff. The list goes on....... (The pictures will back this up also) Needless to say we did not want to pay a penny for this stay and despite the stay only costing £70 for both nights didn't even feel this cheap price didn't even deserve our £70. I would highly recommend that anybody looking to stay here avoid this at all costs and do not be fooled by the cheap price tag. Im a firm believer that you get what you pay for and you only get quality at a premium but the very least Id expect would be cleanliness and just an investment in decent cleaning products, spray of air freshener, lick of paint and new carpet but this all seems too much for Heath Brook Lodge. I asked the ever friendly receptionist to speak to a Manager or Owners and she replied with a laugh and said "your joking aren't ya, they are never here. Were lucky if we can get them on the phone as staff let alone guests". I then asked if there was a number or email I could take to contact someone which she said a very simple and stern "No". All in all nothing but dreadful and Id NEVER stay here again under any circumstance!!!!!!. It was that bad Ive take this further to Trading Standards, Healthy & Safety and determined to get our money back.

  

• Glyn_Preece

  09 diciembre 2019
  Shocking Place !!!

  Room had strange dirty smell , was freezing cold , like an ice box , went to reception and complained, was told all radiators in room & bathroom working fine & they were on time, so went back to room, sat with coat on. Waited , still freezing, checked radiators, bathroom radiator Wasn't even connected, pipes were cut , shower food hanging off, half used shower gel sachet in shower & filthy , obviously hadn't been cleaned. Half a toilet rollSink dirty & blocked. 1 towel in room between 2 of us, smelled like hadn't be changed. Luckily took our own . Was told no other rooms available. I had an appointment so very quick shower (after I had cleaned before I used it ) then went out . Came back later to a gang of teenagers hanging around top of stairs reception ( obviously friends of very young lad on reception night shift. Got in room like an ice box . Got in bed fully clothed freezing cold & damp linen .My wife was totally upset with the stay , It ruined our weekend.If I hadn't already paid on arrival I would have refused to pay. In all the years I've travelled to NEVER stayed in a worse place than this .Room in desperate need of revamp & decent cleaning staff . Totally disgusting. Ought to be closed down !! The owners should be embarrassed to advertise place !!

  

• ibopie

  21 diciembre 2019
  Ignore previous bad comments

  Now ill start by saying in no way would i rate this hotel amazing however you pay such a little amount and people expect so much, My experience was fine, Was warm, clean sheets, ok bed and staff are great however if you speak to people in a nice manner they will be the same back and this is what i found, I wanted a cheap room and thats what i got was a cheap room with friendly staff.