Hawthorn Suites by Wyndham Troy

Comentarios destacados

• ragnock

  26 abril 2017
  Very nice and comfy place (Un lugar muy agradable)

  The place is coomfy and all the amenities are very good! I do not eat the hot breakfast but still the housekeeping service is superb especially Asmehan as she is always very frinedly and has a smile on her face. El lugar es comodo y las amenindades son excelentes!. No suelo comer el sdesayuno caliente así que alli no puedo opinar; aun así el servicio de limpieza es excellente especialmente Asmehan quien siempre se preocupa por que todo este en perfectas condiciones y limpio

  

• riannablair

  09 enero 2021
  Disgusting room, disgusting attitudes

  WORST hotel experience and WORST customer service I have ever experienced . I'd recommend ALL staff members are retrained in proper hospitality and accommodation measures. The room I received was super dirty, dusty and smelled of mildew. I was denied a refund after only being checked in for an hour. I was offered a room change but I was already so disgusted by what I'd seen and because of COVID I had reason to believe these rooms were barely cleaned by staff. Hotel would not accommodate me nor give me a refund. Tub was extremely dirty I had to clean it and brown marks were everywhere. I spoke to Greg and Marian and they were unable to accommodate me nor give me good customer service. Very disappointed. This was at the Hawthorne suites in Troy Michigan. All their reviews suck and unfortunately theyre all true. This hotel is disgusting and nasty I wouldnt be surprised if there were roaches and bed bugs.

  

• april4141

  11 febrero 2021
  Good Service

  Great service Amazing staff always very kind and courteous. Security always very kind and willing to help. Loved my stay here. I dont really have any complaints except fir the weekend Security was a little extra but Cant wait to come back.

  

• biancamm89

  26 febrero 2021
  My experience

  Hawthorne Suites is trash. Every location you go to it dont matter. The rooms were trife and the desk attendant had an attitude because they had to keep switching our room because they kept putting us in a dirty room or a room with no hot water

  

• G2753YFcharlesg

  14 marzo 2021
  Bad visit will never again

  First off they had a fat sloppy security guard that check you In at the parking lot that dont tell anyone that you need a parking pass to stay there. If you dont have a parking pass you have to buy one for $35 (which is dumb asf) hell honestly the room should be $35 itself. Second they have to call you in to the front desk to get you in like its a jailhouse. They have an outdated tv on a old fireplace that dont look like its been cleaned the whole pandemic. Then on top to get your car out its $275 for $275 I couldve bought 2-3 rooms. The night shift security tacky as hell. Never stay there. Your better off going to comforts suites or any short stay in the city. Tacky tacky tacky.