Hawthorn Suites by Wyndham Manchester Hartford

Comentarios destacados

• K2938VItiffanym

  03 octubre 2020
  Second Chance Ruined

  Upon first visiting in July, my family had an unpleasant experience, but due to COVID-19, we gave the hotel a pass, however, on our second visit, it became necessary to write a review so others can avoid our experience. On our initial visit, one of our rooms was dusty and unprepared upon arrival, calls made to the front desk for housekeeping and supplies went ignored, including when a bloody nose resulted in sheets covered in blood (we had to sleep in them). The man at the front desk was unprofessional, and unwilling to assist us. Throughout the visit, we continually had trouble with our key cards not working, and one evening, we completely were locked out of one of our rooms. Our calls for assistance went ignored, and we ended up having everybody sleep in the other room. This September we decided to give them another chance, however, upon entering our room, it wafted with the scent of cigarette smoke. The door had been kicked in and roughly patched up, there were blood spatters on the wall and it was obvious that somebody had been attacked in the room. This was extremely disturbing. Additionally, there was makeup on the wall, a hole in the bathrooms plaster where a door had slammed against it, there were dirty dishes in the cabinets, missing supplies and lightbulbs, sticky surfaces, a non-working TV, a squeaky bed, and ashes in the drawers. It was obvious that the room had not been deeply cleaned in a very long time. Advertisement made this seem like a refined, upscale spot, however, we could have spent our money far-better elsewhere.

  

• Karen H

  25 octubre 2020
  Pleasant surprise

  Admittedly, we often don't want to spend much on hotel rooms when we know we're only crashing and moving on, but since we were spending two nights here visiting family, we had hopes of a slightly nicer room and those hopes were mostly met. The room was clean, spacious and furnished nicely enough. A very big surprise was all the electrical outlets (all too often there aren't enough to recharge all our things these days.) The bed was quite comfortable and linens were acceptable. Two disappointments were the TV remote would not change channels and tuned into CNN (right before elections-ugh!) and the towels had to be some of the worst I've ever seen. For some reason there was no one on the desk our first night after 7 (Covid hours, they said, which made no sense to have no one for service since their parking lot was full). Fortunately someone was there the second night because our key did not open our door the second night and we had to get another. The driveway to the hotel, which is set back from the road a bit, shares access for a Popeye's Chicken and a Starbuck's Coffee and is quite the traffic jam (and litter area). Despite signing all kinds of paperwork saying we wouldn't be party animals, etc., we did hear quite a bit of throbbing bass the first night (until at least 3AM). I get the feeling the area may not be the nicest in town, but it was convenient to the freeway and worked for us. We had no problems and enjoyed the room. If we ever return, I'd try to bring my own towels!

  

• lola884

  05 noviembre 2020
  Dont not stay here

  Would not recommend this stay to anyone. Horrible staff. Dirty rooms. Drug addicts all around the premises and some record you to report back if you are having a gathering . Feels unsafe. Oh and they also try to keep your security deposit. Staff is very rude and disrespectful. Now i see why the ratings here are so horrible. Would rate a 0 if i could.

  

• Vacationer698549

  11 enero 2021
  Be Careful if you Have severe Allergies

  The perimeter of the property was poorly maintained (trash, grocery baskets, pots, and trash) was scattered in the parking lot as well as the breeze way of the units. I was assigned to a room and when I went to examine the room; the smell of cigarette-smoke, alcohol, mold, and mildew almost knocked me to my knees. I am highly allergic to cigarette smoke and mold. I literally ran back to my vehicle in search of my inhaler to avoid an asthma attack.

  

• Boogiedown860

  14 febrero 2021
  Valentines Day

  I would never recommend anyone staying at this ghetto ran down motel. If trying to check in isnt already difficult enough with the rude & miserable staff. The lady at the front desk told me my room wasnt going to be ready so Id have to wait 20-30 minutes. I leave for a few hours with my girlfriend come back to see if the room was situated. When I first walked to the room there was a whole pile of someone elses belongings just sitting in front of the door then I walk inside the room it had such a strong mildew mold smell for the price I paid in total is definitely not worth the stay. let alone the room maintenance wasnt even up to par it legit showed that nobody did theyre job in that room . I hope these pictures shed some light to anyone thinking theyre going to get away for weekend just a little heads up . Id rate this place a absolute (0) ZERO (0)