Harris Hotel Samarinda

Comentarios destacados

• Wiweko E

  03 abril 2020
  Worst customer service

  Last minute check in , overall check-in experience was good and fast , friendly front desk lady ( sorry I forget the name ) , room clean and nice , poor WiFi Very disappointed with the service around 5.30 pm I decide to relax and sitting down by the pool area and we realized the bar was closed due covid-19 outbreak , we do understand might be they trying to saving and cutting the cost , so we decide to call the front desk and wanted to order a couple of beer and pizza they advice me to go down to the Harriss cafe. After that I went to Harris cafe they allowing me to order but they didnt allowing me to consume at the pool side. For us little bit weird :) .... poor service So I back to pool area , surprising me we found out 1 person order the food and enjoying the food by the pool, so straight after We ask to the staff why they not allowing us to order but you allowing them to order and enjoyed the food here ....and they explained to us if the guy who order the food are the hotel manager. After bit argue with the staff .... finally they allowing me to order. Very unprofessional service Will not recommend this hotel

  

• rennygeovany07

  13 junio 2020
  The cleanest hotel in Smd

  Really glad to stay n happy vacation at this "ORANGE" hotel,Trust me, u must try stay here, a lot of spot to take and captured your moments with your beloved peoples,selain staff yang friendly, bfast and assorted desserts nya jg oke punya, kamarnya juga super duper bersih ,paling suka sm bathroom amenities-nya, wangi jeruk Hehehe. Thank for the surprise y husband, n Especially Mr. VG thank for ur kindess Pak. Gbu n all management.You've excellent service.

  

• yusufnurrohman

  01 noviembre 2020
  Excellence location, book river view room.

  Excellence location, book river view room to make sure you have the view to Mahakam River and the bridge. Watching coal ships traffic is unique attraction in the early morning other than sunrise that unfortunately blocked by nice little forrest on the hill in the other side of the river.

  

• Trek62097169947

  01 noviembre 2020
  First time at HARRIS

  It's very bad moment when i'm gonna check in, cause i have waiting very long, it must be changed in future. When guest come, you must be ready, 30 minutes enough for us waiting on you, do not untill 2 hours !

  

• shintasch

  10 enero 2021
  Tricky staff, unresponsible management

  The room is nice but we felt tricked by the front desk on duty. So dissapointed, we serve our guest with promotion rate and out guest want to extend with the same promotion rate but the front desk said the promotion is over. Our guest paid in full, its about twice amount of the promotion rate. The guest couldnt call me because i was in the meeting that time. The next day I checked to another front desk on duty, he said the promotion still open until the end of the month. I did the complain but no feedback until the end of 2020, i tried to call but the one who promised me to follow up never reply.