Harman Resort Hotel Sanya

Comentarios destacados

• unkleriko

  22 abril 2016
  Don't do it

  This hotel is not ready for guests. Before arrival, we attempted to book 11 nights in this hotel. We actually were prepared to spend 16 days and nights in this hotel. Online it looked and sounded very nice. Then again, Chinese five-star hotels usually have this type of problem. We attempted to book the package which included either A cruise or a seafood buffet and we were told because we were only staying at 11 nights we could not book this 4 day & night package for one section of our stay.....where's the hospitality guys? We requested upgrades for the room which never happened. We were promised upgrades by the sales team, Miss Ding in particular, who said that we would have no problems at check in. this was not in anyway true. We arrived late at night to find no drinking water nor any other beverages in our room, no 24 hour room service as professed and the service staff called us and woke u our baby after not charging us only a deposit at check in. The breakfast was decidedly Chinese and only so-so at that. Surly noodle maker scolding Chinese guests for not getting in Q properly and continuing to complain about customers in front of other customers does not seem like five-star hotel service. Breakfast was even MORE disappointing when I noticed there were battalions of ants swarming all over the cheese as well as the seafood counter, I decided not touch either of these items for fear of getting sick from the Amazing amount of ants teeming around the food. We then walked through pools of water from internal flooding and went downstairs to arrange for all of our accommodations payment by credit card. We were told that there were no upgrades for us, that there was no general manager, assistant general manager, rooms manager, food beverage manager, nor any other kind of Manager on duty during the weekend. Only the lone trainees running the hotel. I find this hard to believe, especially in a new hotel. The sales team also does not work on the weekends, miss doing is missing and uncontacted will and we are leaving. I will also stop any payment requests from this resort which come to my credit card. Thank you Harman Hotel for giving us the opportunity only to improve our holiday so quickly. Don't waste you money. This place looks nice and is not suitable for guests.

  

• ashmitachaudhuri

  01 junio 2017
  Great stay

  We stayed here over a busy weekend and were not disappointed by the service. They have an excellent breakfast with a wide variety of Chinese and western options to choose from. The pool and spa are great too. Proximity from the beach is good and the location is great otherwise as well with everything available at a stone's throw.

  

• TheCleaner78

  23 septiembre 2018
  Great value for money

  We were originally going to stay in Sanya with a global chain but family recommended this one and it was a good choice. Great value for money We have two kids so the childrens entertainment was essential! A good variety of things for them to do and on the rainy days, there was extra stuff like a bouncy fun run. The staff were very good and played with the kids including balloon animals and origami. In terms of food, we only had the breakfast which had a very good spread. Standard western options (although skip the baked beans, horrible) of bacons, sausages etc and ham and cheese. In addition, cakes and sweets?!!! The Chinese options were great including made to order soup noodles, congee, pancakes and many other options. A nice touch for the kids was buns in the shape of turtles The location of the hotel was very handy. Right above a shopping centre with supermarket and beach about 10 mins away. Good to have a some beach huts with food and shops too Of course, rooms in hotels are important. Good stuff: the kettle and drying rack, Chinese essentials. Not sure the wooden walls are right for the location given the humidity so hotel was a bit tatty in places. Also not sure about the combined bedroom/bathroom/toilet with only glass doors between them. You can see and hear everything! Still, very good value for money

  

• Marcus W

  10 octubre 2018
  Comfy luxurious stay walking distance to the beach

  Beautiful hotel minutes walk to the beach. Rooms are clean and well equipped & furnished. The beach facing breakfast area that serves International buffet spread is a treat. If youre im Sanya and want a hotel that is not too packed, this may be the answer. Its located just beside a navy base so its not too crowded in this touristy place.

  

• Pauline1339

  29 diciembre 2019
  Excellent pool

  I picked to stay at this hotel under my friend's recommendation. He told me that the swimming pool was excellent and yes, indeed, it was excellent. It had a fantastic view of the beach, it had a lifeguard, it had many pool chairs and a bar too. It was super busy when I went and still found a pool chair to put my stuff, but they ran out of towels. Thank goodness I went down in my bathrobe! It was also a long way to walk from the rooms to the pool. On the way to the pool, you'll pass the breakfast restaurant and a place where you can go for massages. The hotel entrance was a bit odd as it was behind the big "pineapple" shopping mall. I find this weird for a 5 star hotel! The staff was very friendly and the check in process went smoothly. Room was big and came with a balcony where we could hang our clothes to dry. Breakfast variety was excellent. There were seating inside and outside. We arrived on a Friday and there was a beach party going on at the beach till about 11pm which was noisy! Anyway, we didn't really mind the noise since we were on vacation ourselves! We would stay at this hotel again if we return.....