Hampton Inn & Suites Tacoma / Puyallup

Comentarios destacados

• OCtraveler4Life

  10 marzo 2020
  Good for our purpose

  We were in town for a youth hockey championship. The hotel was conveniently located near freeways, food choices and shopping. Although the rooms are showing wear and the walls are a bit thin, the staff more than made up for any of my gripes. Breakfast staff: Excellent/Friendly. Front Desk staff: Excellent Housekeeper: Excellent/Friendly. I would definitely stay again for similar travel.

  

• WilsonC402

  22 julio 2020
  Don't stay here. All bad experience.

  If I could give Hampton Inn & Suites Puyallup a negative 5-star rating here, not even a 1-star rating, I would. The experience was all bad and there were way too many problems, many of which could have been avoided by the hotel staff. This hotel is definitely not worth staying unless you want the same aggravation like mine. This review is long but definitely worth reading. Details are as follows. The biggest problem was (and still is a problem at the time of writing this review) that the hotel overcharged me during checkout and worse yet, did not bother or care to make it right for the customer. When I made the reservation online via my Hilton Honors account, I was offered the long weekend rate where one night would be charged at half the rate (50% discounted). This lower rate was confirmed in writing by email and confirmed again when I checked in with the staff person at the hotel front desk on the first day of stay. After staying for 4 nights, it was time to check out. I had to check out early in the morning at 5 am to catch an early flight at the airport. I first walked up to the front desk to attempt to check out in person. No one was there and the door behind the front counter was closed. I thought to myself that if I waved my arms in front of the two security cameras, they would see me waiting (and there was no desk bell to ring by the way). I waved my arms and jumped a few times for 5 minutes. No response and no one staff ever showed up at the front desk. Ok fine. I went back to my room and checked out on Hilton Honors mobile app, and got the folio receipt by email quickly. This was when I got the sticker shock. The hotel did not honor the Hilton Honors long weekend rate for one night and charged me for the full rate, again, even though the lower rate had been reconfirmed during check-in. I was confused and decided to walk to the front desk hoping to find a person to speak to. Again, no one was there and I waved my arms again. This time, after a few minutes, a staff person showed up and I started explaining how I was overcharged and showed her proof of the lower rate in the email confirmation on my phone. Shockingly, she did not care a bit about the problem. Her exact responses after I tried to address the problem politely and persistently in a few different ways were (i) you did not talk to me when you made the reservation; you did it with Hilton Honors, (ii) you did not talk to me when you checked in here to confirm the lower rate; I dont know who you talked to at the front desk, (iii) the charge was already made on your credit card. I cant do (and like I said, I cant do) anything in my system. I cant, I cant, I cant, (iv) You did not check out in person with me. I cant do anything if you dont check out with me directly, (v) You have to contact Hilton Honors customer service. I cant help you here. Oh my goodness, since when Hilton and its affiliated brands became so customer unfriendly and uncaring? I missed that memo. Lots and lots of I cant responses during my conversation with her. I guess one thing they did care duly was about overcharing my credit card knowing I gave it to them to put on file. Bottom line for this first problem Hampton Inn & Suites Puyallup was greedy to overcharge the hotel guest and the hotel was lazy and uncaring to make any efforts to make right by customer even though they had been notified of the problem with full evidence in writing and in person. The second problem was the hotel clearly failed to follow and comply with COVID-19 protection rules. The front desk staff did NOT wear a face mask during the entire conversation with me. I certainly wore a face mask to protect myself, but she did not. In addition, when I checked in on day 1 and went to the room. I started unpacking and wanted to store some bottled water in the mini-fridge in the room. Holy cow, there was a plastic container of leftover salad that had turned dark brown sitting inside the fridge. I did not know how that happened but guessed that the previous guest might have left behind the salad. This would have been no big deal, but at the outside of my room door, there was a big, bold blue signage claiming and certifying (or bragging) the room had been properly cleaned, sanitized, and safe to stay. Really? Should this sanitization marketing signage come with a leftover salad that had turned dark brown in the room? 20 minutes later after reporting the problem, a gentleman came and picked up the smelly salad from the fridge. Surprisingly, he only brought a garbage bag with him and did not clean or sanitize the inside of the mini-fridge. He just left the room after taking the disgusting salad away. No sanitization at all. I did not use the fridge during my entire stay. So much (or lack thereof) about claiming to be COVID-19 compliance. The third problem was the room being lack of sound insulation, not even basic insulation. I stayed at a so-called studio suite, which was an upgrade from the basic room. The street noise ¬ cars, trucks and motorcycles driving by, the conversation by other guests from the next room, and the stepping noise from the ceiling when the other guest was walking in the room above me was so much and so ongoing. I wasnt in the room during daytime doing my own business, but in the mornings and at night times, I was literally in the center of many sources of noise. I didnt expect a completely quiet room, and some noise would be standard, but my goodness, where was the basic sound insulation? None is the right answer. There were other problems but relatively small compared to the above. There was no hand sanitizer anywhere in the public areas of the hotel, for example, except only in the elevator, but thats it. Many guests werent wearing face masks throughout the hotel in the public areas. Needless to say, the experience was all bad and disappointing. I am still dealing with the hotel overcharge problem at the time of writing this review. I did call Hilton Honors customer service. After holding on the phone for 48 minutes, I could only laugh when they said they could not do anything and had to transfer me to the front desk of the hotel. Wow! What a great service to pass and kick a customer around like a football. Give him all the run-arounds and Hilton would be doing just fine. My next step is to file a dispute with my credit card company. At all cost, I will avoid all Hilton-branded hotels going forward. And so should you. Hilton today is not the same as the old good days Hilton. Their quality is totally down and out. Safe travels and stay healthy.

  

• The_Wanderer1992

  07 septiembre 2020
  Good Hotel

  My husband and I stayed here for two nights. The price was decent for a Hampton Inn. The bed was super comfortable. The shower head needed to be replaced. This hotel is right down the road from the Washington State Fair. It's about 30 mile drive to the airport from the hotel. A number of restaurants and stores are nearby. We slept badly the night before as we could hear people talking at 3-4 am. We are not sure if it was TV or something, but we were happy that the noise was gone the second night. The room had a sticker before you walk in telling you that it was cleaned due to Covid. They have a breakfast in the morning with a small menu where they serve you. Since we were not able to make it to breakfast the second morning due to having to go to the airport, they gave us a bag with breakfast foods and water in it.

  

• BurnoutBrown

  16 noviembre 2020
  OK BUT I EXPECTED BETTER

  Hilton touts their clean stay and the clean stay stickers on the doors. OK, but when the hair dryer has LONG HAIRS hanging off of it, I question how detailed the room cleanings are. Rooms are dated and in need up updating. Shower head needs to be replaced. For our purposes the room was adequate, but will stay at the Marriott across the street.

  

• 567ralphc

  28 enero 2021
  Great Stay!!

  11-night stay made great by an excellent staff. My diamond status was honored by an upgrade to a Studio. Room was clean and in great repair. All of the staff were courteous and helpful in every way. Anna cheerfully served by breakfast every morning and went out of the way to insure I was satisfied.