Hampton Inn & Suites Rexburg

Comentarios destacados

• mele25773114

  08 septiembre 2020
  Perfectly fine for what it was

  Our room was VERY large, too big for the 2 of us. We booked for a 2 queen room since there was not a king room available. Our room was very clean. We had a sofa area with a big desk so it would have been great for a family or 4 or more people. We used our digital key and check in so we didn't interact at all with the staff.

  

• Blabbott

  05 octubre 2020
  Another great stay at Hampton

  Great room--great service--another great Hampton location. Our late stay request was gratefully approved, which is highly appreciated for digital nomads trying to get in a day of work, and after 1pm we were allowed to hang out in the lobby and use the wifi until we completed our work day.

  

• alejandrofertitta

  21 octubre 2020
  Wonderful relaxing and clean stay

  The hotel was wonderful. Centrally located for access to Yellowstone and Grand Teton National Park. The Fresco restaurant is fantastic and has great gluten free options. The day staff and manager are fantastic. (Holly, thanks for all of your help!) They were able to get us bananas and peanut butter for our time on the road and they carry gluten free cereal options for the breakfast. The night staff is a little standoffish but they're college kids so I understood. Would stay here again in a heartbeat!

  

• aprilf942

  30 diciembre 2020
  Truly Awful Experience

  Worst stay at a Hilton property by far, but this isnt saying much this year. It is obvious in my last 3 stays with Hilton this year that since the brand has relaxed on how the impact of guest satisfaction scores reported affect the hotel, due to the pandemic and travel taking such a hit, that the guest experience no longer holds any value to the staff. The drive for guest satisfaction is gone without the brand holding staff accountable and its obvious no matter what Hilton location you choose. I received a beyond rude checkin experience with Jessie around 4pm yesterday after parking at the back of the hotel, closest to the room I selected during my pre checkin through the app the day before my trip. My kids and I were loaded up with all of our items and the dog with the expectation that we were going to use our digital key to walk right in and to our room which was the first one through this back door... WRONG! Despite the app telling me my digital key was ready for use... me, my 2 kids and the dog with ALL our crap in tow proceed to walk in the icy, snow filled skating rink they call a parking lot all the way around the hotel to get a key to enter our room because the digital key didnt work. So, were all standing there at the front desk... the dog is pulling me to sniff everything in sight, my two kids are crying about being cold and the stuff they were carrying being too heavy and Im trying to explain to Jessie, the front desk agent, the situation. With a rude face you could see even through her mask she didnt greet us, didnt acknowledge that I was a Hilton honors member, and offered no apology for the inconvenience what so ever... she just started in like a lifeless robot asking my name. Once she pulled up my reservation that I was pre checked in to for convenience as they advertise... she asked for an id which was in the one bag I didnt bring in... because again, I was checked in, assigned a room and digital key and didnt need it. At this time Im imagining having to make my kids drudge through the icy parking lot with all our crap and the dog without anyone breaking a bone and feeling fed up I proceeded to tell Jessie that everything she needs to know about myself, my 2 kids, as well as the dog ( a credentialed service companion) was in my profile and was there any other way I could verify my information or was it pertinent that I get my Id and credentials... she told me in an annoyed voice that she could verify by my address and once my keys were made she threw them across the desk at me as she scoffed as if I was the one inconveniencing her to do the job she gets paid to do. I thought this was going to be the end of my crappy experience but oh was I WRONG again! A couple hours after checking out from our stay we were 2.5 hours into a 5 hour drive home when I stopped for gas and my card was declined. I knew I had more than enough in my account to get gas because i checked the day before after the hotel authorized my stay for the amount plus $10 for incidentals and I had just under $100 but enough to gas up and get home. So I pull up my bank account and Im $45 over drawn from the hotel. Now instead of the original amount that had been pending there was a $180 pending charge. I immediately called the hotel to find out what the issue was and Ezra, the front desk agent at the time, explained that $100 was charged to me for having a dog in my room. I proceeded to explain to him that Im aware they arent a pet friendly hotel and that my dog is a service companion, which is allowed, and told him how upon checkin I asked about if his credentials were needed and was told no. Ezra then explained that he wasnt authorized to change charges and that his managers werent available. I continued to explain the emergent situation this billing error had caused and that within 20 miles my 2 kids, the dog and I would be stranded in a vehicle with no gas in below 20 degree weather if the situation wasnt rectified due to more funds not hitting my account until tomorrow. Ezra continued in a I could care less demeanor stating that all he could do was transfer me to his managers voicemail. I left a message with his GM and proceeded to call Hilton customer support on the matter which ended after 28 minutes of being on hold and 2 transfers which resulted in nothing more than an Im sorry the manager has to make the changes, we cant despite me explaining that I had made multiple attempts to get a hold of a manager as well as both support agents who attempted to reach a manager. Finally hours later Holly, the GM called and explained that she had been upstairs in the hotel, away from her desk working on things, which delayed her getting back to me. So... the whole time myself and support agents were panicking about the fate of my children and I... Ezra knowingly dismissed all of our attempts to reach his manager knowing damn well she was IN THE HOTEL!!!! Holly, the GM, apologized for Jessies rude behavior towards me that she witnessed as she reviewed the footage of my checkin and explained that she refunded me the wrongfully charged pet fee. While I was grateful to finally hear from her... unfortunately it did me and my family no good. Because Ezra repeatedly lied to me and 2 different customer support agents and took no initiative to actually do his job and contact his manager that was on the clock at the hotel with him, crucial hours passed that they could have used to fix the problem sooner which would have resulted in me and my kids making it home for the night. Instead I write this review for all of you to read now from my vehicle that is out of gas 100 miles from home. It is currently 9 degrees outside and my kids and I are miserably counting down the minutes until my paycheck hits my account in the morning as we literally sit here and freeze because the authorization still hasnt dropped off to release the funds Hilton stole from me today. Please, everyone reading this... never stay at this Hilton... the Marriott is right next door... try them, there is no way they can be worse than Jessie and Ezra and your experience here!

  

• Daredbarn

  14 febrero 2021
  Nice Hampton Inn

  This is a good quality hotel located near the main highway. Friendly helpful staff. Good restaurant next door Fresco. Wendys close too. Room was nice and clean (mini queen suite). Breakfast selection was average but ok. No shuttle. Easy drive around town. Im a Hilton guy and would recommend this hotel if staying in Rexburg.